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nmcnear
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Hard drive died, need Windows 7 restore disc

I ordered my Dell Studio XPS 1640 back in 2009, and a few days after my 2-year warranty expired, the hard drive failed and I lost everything that wasn't backed up on my external. I have a new hard drive on the way, but I need a Windows 7 restore disc and a disc with the drivers and whatnot. My computer came with Vista 64-bit and I upgraded to Windows 7 64-bit when it came out, but I don't have the discs for that. How do I order them? Some people I talked to said I could order them for $45 from Dell's website, but I can't find where to do that. All I see is how to order the discs for the OS the computer came with (Vista in my case), which I have and I don't want to use.

Thanks in advance for any help.

Natalie

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Moderator
Moderator

Re: Hard drive died, need Windows 7 restore disc

Natalie,

 

If in the United States, Request Backup Disks USA If in another Country, then contact Dell Tech Support in your Country.

 

If Dell is sending the replacement hard drive, it install the operating system automatically. If you're replaceing the hard drive, then...

 

How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer

 

 

Rick

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theflash1932
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Re: Hard drive died, need Windows 7 restore disc

How did you upgrade to 7x64 then?  You can do a full reinstall using the Windows 7 "upgrade" disk.  But whether you install 7, or Vista then upgrade, either way you will need your Windows 7 upgrade disks to get Windows 7 running again on it.

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theflash1932
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Re: Hard drive died, need Windows 7 restore disc

Also, once you get Windows 7 back up and running, start creating regular "system image" backups using Windows 7's built-in Backup.  This will save you a world of time and frustration.

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nmcnear
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Re: Hard drive died, need Windows 7 restore disc

Thanks for the speedy replies! I don't really remember how I updated to Windows 7... Since there wasn't any disc for it in the drawer where I keep all my Studio XPS 1640 stuff, I figured I probably just downloaded the OS from Dell or something. If a disc was required then I might still have it somewhere. Rick, I was taking a look at that website and it seems to say that I can only get the discs for the OS the computer came with, which I already have. It would be great if I could just install Windows 7 directly and not do Vista and then upgrade to 7. theflash1932, how do I go about creating system image backups for my computer? Sorry, I'm not a very techy person. Does that also preserve files and everything or just the OS settings?

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theflash1932
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Re: Hard drive died, need Windows 7 restore disc

As far as I know, there is not an update "package" ...  you might have downloaded it from Microsoft, but it would have been a disk "image" that you would have burned to DVD.  I take it you have the product key for Windows 7 - either on a card or on a sticker on your computer?  If so, you can download the DVD image from the link below, and use it to install Windows.  This download is a DVD image file - you must burn it to a DVD using special software to use it.  Your Windows 7 product key "should" work with this media.  If not, you can always call Microsoft to activate over the phone.

www.windows7hacker.com/.../download-retail-windows-7-iso-from-official-website

Dell will only send you the disks the system shipped with - they are not responsible from supplying media for an OS you choose to upgrade to later.  That is the only type of media you would be able to request from Dell.

Once you get Windows 7 up and running on your computer, go to Start and type BACKUP.  It is all there and pretty easy to set up.  It preserves EVERYTHING, EXACTLY as it is on the drive ... OS, settings, personal files, programs, etc.  It is an exact duplicate (image) of your drive.

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Re: Hard drive died, need Windows 7 restore disc

everyt,

 

Rick, I was taking a look at that website and it seems to say that I can only get the discs for the OS the computer came with

That is correct. Dell will provide on set of backup disks for the operating system that came with the computer.

 

That means, since you said Vista came with that machine, they would send Vista disks. To upgrade to Windows 7, you used another disk for Windows 7. Dell did have an upgrade a while back but that is no longer available.

 

 

Rick

 

 

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nmcnear
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Re: Hard drive died, need Windows 7 restore disc

M'kay, well I tore the house apart and I managed to find the Windows 7 discs. They say on them "For Use Only as an Upgrade to a Qualifying Dell Windows 7 Upgrade Option PC". So does that mean I first have to install Vista on the laptop and then upgrade it again to Windows 7? Or can I just pop in the Windows 7 discs and do it directly? I will make a system image backup when I get the computer up and running again.

Also, unrelated question: I do a lot of memory consuming editing and stuff on my computer (often with Photoshop, Lightroom, Vegas, Google Earth, Skype, and Firefox all open at the same time), and even when the computer was new it would lag and have the fans go on when I was using these programs simultaneously. It came with 4 GB RAM, but when I bought a new hard drive I got two 4 GB sticks, giving me 8 GB RAM. Will this make the computer run hotter? It already gets really warm when I'm doing this sort of stuff, and I'm wondering if it will be necessary to get a cooler to protect all the vital components.

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theflash1932
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Re: Hard drive died, need Windows 7 restore disc

You should be able to install the full version from that disk ... just pop it in, boot to it, see if you have the Custom (not Upgrade) option available.  If so, go for it.  If not, you can either order the Vista disks and install it first, then upgrading to Windows 7, or you can download the Windows 7 ISO I gave you the link for above, and use that to install (as long as you have the product key for the Windows 7 upgrade).

Yes, more memory will increase the heat created in the system.  The system is capable of cooling itself fully loaded to its capacity, so I wouldn't worry too much about it unless you let it sit in a room that's approaching 85-90 degrees.  Of course, a fan/cooler would help it not get so loud Smiley Happy

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nmcnear
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Re: Hard drive died, need Windows 7 restore disc

Thanks for the info! I'll give it a try tomorrow when my new hard drive/RAM gets here.

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