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MsMorrisine
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Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

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I bought a new Dell i3847 and it has Windows 7 Pro 64bit factory installed on it.

I wanted to do a full system backup, but the Dell Backup and Recovery software will not allow me to do a system backup.  Further, I have been unable to create a system recovery disk using Dell Backup and Recovery.


I can't use the Dell provided system disk for recovery because it is clearly marked Windows 8.1

1) Why is a Win 8.1 disk included with a Win 7 Pro 64bit system?

2) What is wrong with Dell Backup and Recovery that it:

a) can't create a factory recovery disk

b) won't allow me to create a system back up so I can return it to the factory state

Help!

It's been 2.5 hours and it is still "initializing disk" to create a factory recovery.  It usually fails somewhere during initialization or writing.    Spending hours for each failed attempt to create a factory recovery disk is NOT GOOD!

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MsMorrisine
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RE: Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

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The Factory Restore Disk was finally created.

Dell now makes a person pay to create a system backup and the user has to download an update to do it.

Microsoft has a built in tool for creating a system image and making a recovery / restore disk that is free.

So, I did use DBaR to make the factory restore disk.

however, to make a system image and a recovery / restore for that, I used windows 7 built in software.

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MsMorrisine
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RE: Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

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It has now been 4 hours and Dell Backup and Recovery is sitting on "Initializing Disk" under create Factory Recovery Media

I can't have it take hours and hours, then fail and then try again.... then take hours and hours.... then fail ... then hours ... then fail...

Help!

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MsMorrisine
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RE: Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

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5 hours

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MsMorrisine
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RE: Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

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6.5 hours "initializing disk"

is this normal?

Help!

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MsMorrisine
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RE: Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

Jump to solution

The Factory Restore Disk was finally created.

Dell now makes a person pay to create a system backup and the user has to download an update to do it.

Microsoft has a built in tool for creating a system image and making a recovery / restore disk that is free.

So, I did use DBaR to make the factory restore disk.

however, to make a system image and a recovery / restore for that, I used windows 7 built in software.