Ellavemia
1 Nickel

[Help needed] Windows 7 - The Desktop Window Manager is experiencing heavy resource contention.

Jump to solution
I woke to a BSOD loop with bad_pool_header. From SafeMode I ran CCleaner and was able to get it booted normally. After that I added all the recommended driver updates, and updated GeForce GTX 690 (x2) to 314.07. The following are the diagnostics reports I have run since this started. It is running horribly. I hope someone can help offer some guidance.
 
Log Name: Microsoft-Windows-Diagnostics-Performance/Operational
Source: Microsoft-Windows-Diagnostics-Performance
Date: 3/2/2013 8:34:43 AM
Event ID: 500
Task Category: Desktop Window Manager Monitoring
Level: Warning
Keywords: Event Log
User: LOCAL SERVICE
Computer: Avalle-PC
Description:
The Desktop Window Manager is experiencing heavy resource contention.
Scenario : The Desktop Window Manager responsiveness has degraded.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
<EventID>500</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>4006</Task>
<Opcode>39</Opcode>
<Keywords>0x8000000000010000</Keywords>
<TimeCreated SystemTime="2013-03-02T13:34:43.126746600Z" />
<EventRecordID>650</EventRecordID>
<Correlation ActivityID="{05305A70-F800-0006-A675-039B3A17CE01}" />
<Execution ProcessID="2076" ThreadID="7208" />
<Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
<Computer>Avalle-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="DisplayDeviceFriendlyNameLength">23</Data>
<Data Name="DisplayDeviceFriendlyName">NVIDIA GeForce GTX 690</Data>
<Data Name="MemoryBandwidth">62498800</Data>
<Data Name="MemorySize">4209700864</Data>
<Data Name="Scenario">3</Data>
</EventData>
</Event>

Windows Experience Index dropped from 7.8 to 6.4 

Component Details Subscore Base score
Processor Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz 7.8
6.4
Determined by lowest subscore
Memory (RAM) 32.0 GB 7.9
Graphics NVIDIA GeForce GTX 690 6.4
Gaming graphics 3967 MB Total available graphics memory 6.4
Primary hard disk 351GB Free (465GB Total) 7.3
Windows 7 Professional


System
Manufacturer Alienware
Model Aurora-R4
Total amount of system memory 32.0 GB RAM
System type 64-bit operating system
Number of processor cores 6

Storage
Total size of hard disk(s) 1396 GB
Disk partition (C:) 351 GB Free (465 GB Total)
Disk partition (E:) 930 GB Free (931 GB Total)
Media drive (F:) CD/DVD

Graphics
Display adapter type NVIDIA GeForce GTX 690
Total available graphics memory 4095 MB
Dedicated graphics memory 2048 MB
Dedicated system memory 0 MB
Shared system memory 2047 MB
Display adapter driver version 9.18.13.1407
Primary monitor resolution 1920x1080
DirectX version DirectX 10

Network
Network Adapter Realtek PCIe GBE Family Controller
Network Adapter 802.11bgn 1T1R Wireless Adapter
Network Adapter Microsoft Virtual WiFi Miniport Adapter

Notes
The gaming graphics score is based on the primary graphics adapter. If this system has linked or multiple graphics adapters, some software applications may see additional performance benefits.

--
System Diagnostics Report - High average interrupts / processor. This machine has 12 processors and 9 network cards. Total Interrupts/sec on the machine is 813603. The average interrupts per processor per sec is 67800.
--
Computer Model
Aurora-R4

BIOS Vendor
Alienware

BIOS Version
ALWARE - 1072009

BIOS Date
02-08-12

Window Version
Microsoft Windows 7 Professional

Processor

Manufacture
Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz

Clock Speed
3.3GHz

L2 Cahce Size
1536

Memory

Available Memory
86.19%

Page File Size
32720.0MB

Available Page File
100.00%

Virtual Memory
65440.0MB

Available Virtual Memory
90.81%

Memory Slot1[DIMM_A]
8192MB

Memory Slot2[DIMM_B]
8192MB

Memory Slot3[DIMM_C]
8192MB

Memory Slot4[DIMM_D]
8192MB

Network Card

Adaptor
Microsoft ISATAP Adapter

Storage

Drive
Type
Drive Size
Total Available Space
Used Space
C:
NTFS
464.75Gb
351.27Gb
113.48Gb
E:
NTFS
931.39Gb
930.11Gb
1.28Gb
F:

Hardware

Type
Description
DVD/CD-ROM Drives
CD-ROM Drive
Disk Drives
ATA SAMSUNG SSD PM83 SCSI Disk Device
ATA ST1000DM003-9YN1 SCSI Disk Device
Display Adapters
NVIDIA GeForce GTX 690 2047.6875MB
NVIDIA GeForce GTX 690 2047.6875MB
Keyboards
USB Input Device
Mice and Other Pointing Devices
USB Input Device
Monitors
Dell U2312HM DVI
Default Monitor
Sound Devices
NVIDIA High Definition Audio
NVIDIA High Definition Audio
Realtek High Definition Audio
Sound Blaster X-Fi Xtreme Audio
USB Controllers
Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #1 - 1D26

Renesas Electronics USB 3.0 Host Controller
Intel(R) C600/X79 series chipset USB2 Enhanced Host Controller #2 - 1D2D
0 Kudos
1 Solution

Accepted Solutions

Re: [Help needed] Windows 7 - The Desktop Window Manager is experiencing heavy resource contention.

Jump to solution

Hi Ellavemia,

I need to have a closer look at the current system status for proper investigation. Please follow the steps listed below to capture and share the relevant details:

1. Crash Dump data:
- Click 'Computer'
- Navigate to C:\Windows\Minidump and tap <Enter>
- Copy all the 'Minidump' folders and paste them to your desktop screen
- Please send these folders to me (I am sending my email address through a private message)

2. MSINFO32
- On the 'Start menu' (Windows), type 'MSINFO32' in the 'Search text box'
- In the 'System Information dialog box', on the File menu, click 'Save'
- In the 'Save As dialog box', make sure that the file type is 'System Information File (*.NFO)'
- Enter a name for the file > Click 'Save' and share the file with me

3. Event Viewer
- open the Event Viewer by going to start->run->eventvwr

  

  

- Click 'Save Log File As' <Event Files> (*.evtx)

4. Windows Update History logs:
- On the 'Start menu' (Windows), type 'windowsupdate.log' (without quotations) in the 'Search text box' > click OK > Save the file in text format (.txt)
- Share the log files 

5. DxDiag file:
- Tap key combination <Windows Key + R>
- Type 'DxDiag' and tap 'Enter'
- In the 'DxDiag window', click 'Save All Information'
- Save this file to your 'Windows desktop' and name it 'dxdiag' and share it with me.

I am adding you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button. I am sending you a private message with my 'Email address'. Click on “Inbox” to find my Email. Please attach the mini dump folder and email it to me directly. Do reply with the results. I would be glad to assist.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6

Thanks & Regards,
Saurabh A
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

0 Kudos
1 Reply

Re: [Help needed] Windows 7 - The Desktop Window Manager is experiencing heavy resource contention.

Jump to solution

Hi Ellavemia,

I need to have a closer look at the current system status for proper investigation. Please follow the steps listed below to capture and share the relevant details:

1. Crash Dump data:
- Click 'Computer'
- Navigate to C:\Windows\Minidump and tap <Enter>
- Copy all the 'Minidump' folders and paste them to your desktop screen
- Please send these folders to me (I am sending my email address through a private message)

2. MSINFO32
- On the 'Start menu' (Windows), type 'MSINFO32' in the 'Search text box'
- In the 'System Information dialog box', on the File menu, click 'Save'
- In the 'Save As dialog box', make sure that the file type is 'System Information File (*.NFO)'
- Enter a name for the file > Click 'Save' and share the file with me

3. Event Viewer
- open the Event Viewer by going to start->run->eventvwr

  

  

- Click 'Save Log File As' <Event Files> (*.evtx)

4. Windows Update History logs:
- On the 'Start menu' (Windows), type 'windowsupdate.log' (without quotations) in the 'Search text box' > click OK > Save the file in text format (.txt)
- Share the log files 

5. DxDiag file:
- Tap key combination <Windows Key + R>
- Type 'DxDiag' and tap 'Enter'
- In the 'DxDiag window', click 'Save All Information'
- Save this file to your 'Windows desktop' and name it 'dxdiag' and share it with me.

I am adding you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button. I am sending you a private message with my 'Email address'. Click on “Inbox” to find my Email. Please attach the mini dump folder and email it to me directly. Do reply with the results. I would be glad to assist.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6

Thanks & Regards,
Saurabh A
#iworkfordell
To know more about Dell’s products, services and drivers & downloads, click Here. For helpful Dell Support Videos, you may click Here

0 Kudos