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How to repair Dell PC Restore

Greetings

I have a Dimension 9150 running on XP

With all the excitement of Windows 7 i tried it for a while. Now I uninstalled Windows 7 and deleted the partition I made for it, leaving my good old XP in a one piece “C” drive.

Being only a standard user I had no idea that making a partition in my “C” drive would make my Symantec Dell factory restore not work anymore. Unfortunately no one mentioned it in the instructions to install Widows 7.

I have been searching in the net and the solution I found in www.goodells.net has a very detailed and very technical manual about how to fix this issue, still for me is just impossible to understand It since requires of a knowledge I don’t have, I would probably be able to follow the instructions with child like explanations, but the manual is written for people who obviously know what some technical words and some functions are.

I live in an insolated place in the jungle, so I don’t really have a choice to just take it to a technician, and in any case what I would find in the nearest location would be someone who probably has no idea how to deal with this problem.

I really need to bring my computer back to factory default,

I’m actually having a kind of anxiety crisis with this issue, could someone please help me solve it out?

Beforehand I really appreciate very much any given help.

Mario Mayorga

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17 Replies
fireberd
Diamond

Re: How to repair Dell PC Restore

The installation of a different Operating System caused the corruption of the Dell Recovery Partition. If you found instructions on how to fix it you are very lucky and will need to take those instructions to someone who can follow them. 

If you made a separate partiton for Windows 7, and left the Windows XP partition in tact, it should still be working?  Or at a minimum you may need to run Windows XP "Repair" using the Windows XP disc.   I had the Windows 7 RC1 beta version installed on a hard drive with Vista and I removed the Windows 7 RC1 last week and recovered the partiton space.  But, it had no affect on Vista (I had a dual boot with Vista and Windows 7).  However, this was on my home built PC and there wasn't any Dell Recovery Partition on that.

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives.  Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

 

Member of Nashville based R.O.P.E.

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Re: How to repair Dell PC Restore

Hello 

Thank you so much for your kind reply.

Yes i made a separate partition for the Windows 7 Beta, and XP was left intact, as I mentioned I uninstalled Windows 7 and got rid of the partition i made for it, XP works perfectly and all my files are in place, the only thing that got messed up was the Dell PC recovery.

Unfortunately this computer came with no installation CD´s what so ever, Dell was very proud of giving everything installed with a marvelous PC Recovery System which assured I would never need and Windows or Drivers CD´s.

So this is one of the reasons I’m so upset, If I had at least the CD´s I would just format and keep on going.

So l guess I just need to find someone who understands how to move inside real DOS, I have never used it and it is not even easy to access it for real.

Or totaly format and buy a new Windows XP (wich might be difficult and expensive to find in my country)

By the way if anyone else has this issue this is the link to the solution:

http://www.goodells.net/dellrestore/ 

 

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parasomnia
Bronze

Re: How to repair Dell PC Restore

Hi mario,

 

Try to boot the Dell restore partition first by making it active, software by Norton, Paragon and others can make 'boot CD's' that can see hiden or unknown file system partitions and make them boot, I have tried this on a few older Dell systems while installing XP Pro instead of the Home Version etc. -

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Re: How to repair Dell PC Restore

I also did the same thing, and using goodells instructions did not work.

After I removed windows 7 from the second partition, the first and third partitions were

not reconnized as FAT or FAT32 and I could not get into them from DOS to fix.

Only option was to format them. I hope this info is useful to other before

installing windows7. I did have backup and rebuilt the drive.

BTW   I really liked windows 7.

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fireberd
Diamond

Re: How to repair Dell PC Restore

Dell has a program to supply one set of replacement discs to the registered owner.  In the US there is an on line form  HERE   There are similar programs in other countries but I don't have any links.  Dell in those other areas would need to be contacted to get the discs.

I also did the same thing, and using goodells instructions did not work

 

I haven't seen any posts on this forum of anyone that successfully recovered a corrupted Dell Recovery Partition. 

I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives.  Studio One 3 Recordng Studio Software.

Dell SE2717HR 27" Monitor

 

Member of Nashville based R.O.P.E.

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BELL BOY
Platinum

Re: How to repair Dell PC Restore

mario

 

Both positive & negative feedback is useful to those helping & searching for possible solutions

The absence of feedback is common in these Forums (for whatever reason) & doesn’t help anyone

Unfortunately, few provide detailed feedback describing, “what fix worked or how they did it”

 

Anyhow, about the Dell PC Restore (DSR) utility

 

If the DSR partition has been deleted then the unique restore image is gone forever

But if you can still see the DSR partition then the restore image is probably OK

 

A number of members have reported success using the dsrfix tool to repair Dell MBR & re-enable the <Ctrl> <F11> combination key DSR boot function – again few provide detailed feedback

Don’t know if this this will help, see the detailed feedback described in this thread, click here

 

A working DSR utility has some advantages over the XP Clean Install option

But both have the same problem because you then need to reinstall everything that was installed after computer purchase date, in particular ALL the MS updates & that can be a time consuming task

 

A much better way is to use imaging software to create your own up-to-date image from a clean, stable system then store it on some suitable backup media for future recovery

 

As mentioned above, you really do need to source the Dell OEM CDs that should have been supplied with computer purchase

 

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Re: How to repair Dell PC Restore

 

Hello Bell Boy

I very much appreciate the help, I have a growing interest in understanding how to fix this although its mixed with confusion, honestly i feel lost in the middle of the ocean in a black night, still posts like yours let me see a lighthouse in the far horizon.

I followed your link to other posts and ther is this one that has another link to a "thread" which 

in your post you mention the following:

Depends on what you did when reinstalling WXP, the DSR image partition may still be present & OK, but the other part (the Dell modified MBR) will be overwritten, this situation can be fixed if you (or friend) have ability to use Dsrfix tool. Read ALL of this thread if you want details on DSR issues & links to fix Dell modified MBR problem

but clicking on the thread link unfortunately opens the  Dell Community front page so I have no idea where the thread could be at. This is what opens: :http://en.community.dell.com/#M232082

Ok so I have armed myself with tons of patience and I’m willing to try everything possible, my only fear is to screw things more than they already are, since my lack of knowledge is like being blindfold.

So back to reality when uninstalled Windows 7 and got rid of the partition I made for it (using EASEUS Partition Manager 3.0 Home Edition) I did see the “C” drive to be as it was before, this means there is a small invisible partition FAT16 with 31.35MB size, the middle the NTFS with 143.53GB and in the end another small fraction with a FAT32 with 5:45GB (I think this is where the system recovery image file is, right?

So as far as I understand this partition is still there I just hope I can access it and best would be to fix my beloved ctrl+f11 command…

 

So still in the intent, and suggestions for a kindergarden computer user would be very appreciated

I have no way to thank you for your kind reply.

By any chance is there a way someone who really knows how to do it could connect to my computer to help me fix this?

 

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Re: How to repair Dell PC Restore

Check http://www.goodells.net/dellrestore/fixes.htm and start at DSRFIX Quick-Start.

I have used it several times and it works. If you can see the partition as a FAT or FAT32,

It should work for you. You will need to download the file and burn the iso to cd and boot

into DOS to use the dsrfix file.  Hope this helps.

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Re: How to repair Dell PC Restore

Hello Tom

Greetings

Thanks so much for your attention to my problem, yes I stumbled in my search with Goodells, and it seems to me this is the solution indeed, I have read it over and over, I don’t know how many times in the intent to understand it, but still I don´t. L

I have downloaded the DSRFIX files. Have tried to understand the instructions about what to do once in DOS

Have found out a way to make a boot flash drive as instructed here: http://www.thepcspy.com/read/bootable_usb_flash_drive

Since I have never done this before I just hope all the steps are right but can´t be sure about it, so  still struggling to really be able to boot in DOS

No matter what I do every restart my pc just opens Windows XP normally and it’s just not booting from my flash drive.

As I understand there is something I have to specific in the bios for the machine to look from the Flash drive as a start sequence to boot. To boot form a usb or something like that So far I have just been random guessing turning on and off what I think that could be, but I have not found any instructions on the web so far about how to do this so I have been trying as much as my insignificant understanding can with no success at all.

Have been sitting here for some 30 hours totally stuck 

By any chance you know how to really be able to boot in DOS?

Once again thanks so much,

Somehow I have the strange feeling this can be fixed and I shall manage it at some point thanks to the wonderful help of people of this forum.

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