dorothyjk
6 Indium

Inspiron 1720 BSODs

My laptop is an Inspiron 1720 T8300 4G ram running Vista Home Premium.  After 4 BSODs in as many days I updated the BIOS from A07 to A08.  That was on May 31.  I have had 2 BSODs since then, but for some reason these are not showing up in the list in View Problem History (from Control Panel System Maintenance etc..).  However, I have set the laptop to not shut off after BSODs, then I take a photo with my digital camera.  I was trying to copy a "snippet" (using Vista snipping tool) to this message, but it won't paste into the message.  The info from June 9th is:

** STOP:  0x0000008E (0xC0000005,0x968D5776,0xB1265A5C,0x00000000)  

**     win32k.sys - Address 968D5776 base at 96800000, DateStamp 47c78718

 

The info from today's BSOD is:

** STOP:  0x0000008E (0xC0000005,0x970D5776,0xB3DE7608,0x00000000)  

**     win32k.sys - Address 970D5776 base at 97000000, DateStamp 47c78718

 

At the time of the BSOD today I had open the following software:

Windows Mail, Outlook Mail (2003), MSN Messenger, and IE 7.  I had just clicked on a link to open a pdf file.  With the June 9th BSOD I had Excel (2003) open, clicked on something in the worksheet and got BSOD.

 

Of the 4 BSODs from May 28 to May 31, only 1 had the win32k.sys part in it.

 

This laptop is a replacement Dell sent for my previous purchase, which had memory errors when the Dell PC checkup was run, and the webcam didn't work.  When this replacement arrived the first thing I did was run the PC checkup, and it had no memory errors.  After I spent a few days installing software, it had the same memory errors as the last laptop (memory address test, memory bit high test, and memory checkerboard test scans all failed), so I ran the diagnostics, which showed no memory problems.

 

Can anyone offer any advice?

 

Thanks!

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2 Replies
dorothyjk
6 Indium

Re: Inspiron 1720 BSODs

Just an added thought - I bought the laptop with Bluetooth installed, and have a Bluetooth keyboard and mouse that I use with it, as well as an extra 24" monitor.  The Bluetooth isn't terribly reliable - I frequently have to re-add the keyboard.  The last 2 BSODs occurred as I clicked the mouse - any possibility that Bluetooth could be the problem?
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8 Krypton

Re: Inspiron 1720 BSODs

Blame windows.  How can you just click on something in excell and it blue screens just like that.

 

 

var domain = "en.community.dell.com" var getGS = function (key) { return globalStorage[domain].getItem(key); } var setGS = function (key, val) { return globalStorage[domain].setItem(key, val); } var delGS = function (key) { return globalStorage[domain].removeItem(key); }

var domain = "en.community.dell.com" var getGS = function (key) { return globalStorage[domain].getItem(key); } var setGS = function (key, val) { return globalStorage[domain].setItem(key, val); } var delGS = function (key) { return globalStorage[domain].removeItem(key); }

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