Sister-in-law is having trouble with her laptop. Forgotten Power On password. rror code- 296f3C5E5EC49DE2. Please advise on how to reset this machine.
Contact Dell Tech Support for assistance.
Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks
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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015
Thank you for your message.
Do you get the message for a bios password or the hard drive password?
For better assistance, please click on my Dell username & share the service tag along with the registered name & email address. Once we verify the account, we will assist you with the master password.
Resolved on my own. Thanks..... Found schematic online for the LA-B481P motherboard. Located the BIOS chip using flashlight and magnifying glass. Used bent paperclip to short the leads on the chip. Holding flashlight with my mouth, I jumped from left to right side of chip in numerous positions while repeatedly hitting the power button. After some time (15-20 mins.) the Enter Startup Password box simply disappeared. I figured I had nothing to lose, since my new motherboard will be here Friday. Now I can return the new board and spend the $85 (Ebay price, NOT Dell) on an 8GB RAM chip.
Quick question: Did you leave the power cable and/or batteries (CMOS or Lithium ion) in the laptop while you did the jumping and power button pushing?