Hi, esteemed Dell owners/experts!
I'm new here, I hope this message is well placed. Here's the problem:
Inspiron 530 with Windows XP, Mcafee Internet Security.
Freezes up after about 5-10 minutes of work, the only thing still responding is a mouse cursor. Ctrl-Alt-Del doesn’t help. Trying to close programs sometimes causes the infinite beep to sound. The only way to shut down after a freeze-up is to unplug.
I noticed the problem for the first time when I saw a prompt from installed Mcafee internet security “Trojan have been detected and removed”. I tried to open Mcafee to see the details, but instead the system froze. The freezing does not seem to be related to installation of any new hardware/software, since the last time I added something was a couple of weeks before the symptom started.
If I use PC for less then 5 minutes, before it freezes – it lets me shut down normally.
Restart the system.
At the Dell logo screen, press <F12>.At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, then press <Enter> to begin PSA. ...>
hitting F12 at Dell logo screen opens the boot menu, but that menu doesnt have "Diagnostics" option on it.
Any ideas on where to go from here? 🙂
Thank you in advance.
Just a suggestion that you might want to try so you can rule out the trojan issue:
Further info on disabling and re-enabling McAfee: http://help.aol.com/help/microsites/microsite.do?cmd=displayKCPopup&docType=kc&externalID=222820
If that does not work, please uninstall McAfee. (If you have the CD's, or use McAfee Support, you can re-install it once you are sure that the computer is clean.)
Windows Insider MVP 2016 -
Microsoft MVP - Consumer Security 2006-2016
Social Media and Community Professional
I had this exact same issue occur on my Inspiron 530s. Same note from McAfee on the Trojan, etc right as the problem started.
I have since opened my system...blew out all of the dust, etc...in doing that I noticed an orange light on motherboard..i am thinking it is some kind of error indicator, but can't find anything that tells me what it is.
Since then I have removed McAfee, thinking that my definition, etc were out of date and have replaced it with Norton - That did not help - Norton tells me that it doesn't find anything.
I then thought it seemed to Freeze only when Outlook was open...so i reinstalled and upgraded to office 2007 - that did not help either.
Depending on what I am doing I can get the system to stay up and running now for sometime >1hr before freezing, but not always...it remains very random.
I am contemplating replacing my memory DIMMs, but found this and recommendations below, so perhaps I will try that.
Have your tried it? Did it resolve your problems?