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Inspiron 5402 blue screen
In the past few days, my dell Inspiron's screen went to blue and displays a message "Your pc ran into some problem need to restart....." and I need to force shut my laptop after getting this blue screen error because the booting process freezes at 0%.
Can anyone help me out.
DELL-Cares
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January 5th, 2021 05:00
We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.
Sandy88
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January 5th, 2021 22:00
Hi @david00, past few days ago one of my friend was also getting the same problem, we're able to fix this error from this post. Check this blog on video scheduler error and try to fix it.
adisty
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March 4th, 2021 08:00
This happened to me twice. Can anyone advise if they were able to resolve it?
onefortheroad
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June 16th, 2021 02:00
I found my new dell 5402 was blue screen crashing (The bugcheck was: 0x0000009f (0x0000000000000006, ) when it was entering or resuming from sleep mode. I pulled the memory.dmp into the debug tools and identified the goodix fingerprint driver was a factor. I have disabled the device and fingers crossed it's sleeping properly again. Dell, please investigate.