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Last reply by 06-16-2021 Unsolved
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1 Copper
1 Copper

Inspiron 5402 blue screen

In the past few days, my dell Inspiron's screen went to blue and displays a message "Your pc ran into some problem need to restart....." and I need to force shut my laptop after getting this blue screen error because the booting process freezes at 0%.

Can anyone help me out.


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2 Bronze
2 Bronze

Hi @david00, past few days ago one of my friend was also getting the same problem, we're able to fix this error from this post. Check this blog on video scheduler error and try to fix it. 

2 Bronze
2 Bronze

This happened to me twice. Can anyone advise if they were able to resolve it?


I found my new dell 5402 was blue screen crashing  (The bugcheck was: 0x0000009f (0x0000000000000006, ) when it was entering or resuming from sleep mode.  I pulled the memory.dmp into the debug tools and identified the goodix fingerprint driver was a factor.  I have disabled the device and fingers crossed it's sleeping properly again.  Dell, please investigate. 

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