joe53
5 Tungsten

Microsoft Office 2003 Fails

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None of the Office programs will open. Each tells me that the program "has encountered a problem and needs to close". I can open existing Word and Excel files, but cannot create new ones.

How to re-install this program on an 8 year old XP/SP3 system? It came pre-installed from Dell. I have the original CD, but it seems to be physically blemished, and does not complete a repair or re-install. I have the product key from Dell (Microsoft Office SBE 2003 with BCM).

Does Dell offer this program for download? Can I download if from Microsoft, and use the activation key supplied by Dell?

_________________________________________


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joe53
5 Tungsten

Re: Microsoft Office 2003 Fails

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Thank you Sujatha K.

As I stated, the re-installation CD Dell provided does not work. (Probably due to its age). I am disappointed Dell can offer no option other than to contact Microsoft, for software that I purchased from Dell.

That said, I was able to resolve the problem on my own.

It seems that XP's Data Execution Prevention (DEP) was responsible for my Office problem. In my investigations, I noticed that DEP was grayed out in System Properties>Advanced tab>Performance>Settings>Data Execution Prevention tab.

I was able to re-enable DEP by editing my boot.ini. All Office programs now work.

_________________________________________


Dell Forum Member since 2,000


 Use OpenDNS   MalwareBytes' Anti-Malware Free


Windows 7/sp1 (64- Bit): Malwarebytes 3.x Premium, Windows Firewall, WinPatrol PLUS, Emsisoft Emergency Kit Free and HitmanPro Free (on-demand scanners), OpenDNS, MVPS Hosts file, SpywareBlaster, Pale Moon web browser, Sandboxie, CCleaner Free.


Windows 10 Pro (64- Bit): Same protection plus Windows Defender AV.


"In the future, everyone will be anonymous for 15 minutes" - Banksy

3 Replies

Re: Microsoft Office 2003 Fails

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Hi joe53,

You may install the Microsoft Office software from the CDs and activate with the product key you have.  In case you are unable to install the software from the CDs the option is to contact Microsoft for further assistance.

Thanks and Regards,
DELL-Sujatha K
Dell Social Media and Community Professional
#iwork4Dell
Order Status
Download Drivers

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joe53
5 Tungsten

Re: Microsoft Office 2003 Fails

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Thank you Sujatha K.

As I stated, the re-installation CD Dell provided does not work. (Probably due to its age). I am disappointed Dell can offer no option other than to contact Microsoft, for software that I purchased from Dell.

That said, I was able to resolve the problem on my own.

It seems that XP's Data Execution Prevention (DEP) was responsible for my Office problem. In my investigations, I noticed that DEP was grayed out in System Properties>Advanced tab>Performance>Settings>Data Execution Prevention tab.

I was able to re-enable DEP by editing my boot.ini. All Office programs now work.

_________________________________________


Dell Forum Member since 2,000


 Use OpenDNS   MalwareBytes' Anti-Malware Free


Windows 7/sp1 (64- Bit): Malwarebytes 3.x Premium, Windows Firewall, WinPatrol PLUS, Emsisoft Emergency Kit Free and HitmanPro Free (on-demand scanners), OpenDNS, MVPS Hosts file, SpywareBlaster, Pale Moon web browser, Sandboxie, CCleaner Free.


Windows 10 Pro (64- Bit): Same protection plus Windows Defender AV.


"In the future, everyone will be anonymous for 15 minutes" - Banksy

Philip_Yip
5 Iridium

Re: Microsoft Office 2003 Fails

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Just a quick tip. I assume your computers optical drive is as old as the CD. Newer optical CD/DVD drives can often read CD/DVDs that older ones cannot...

If you have a newer computer to hand or a friend with a newer computer. It may be worth copying the CD using ImgBurn and burning yourself a new copy on a blank CD or copying the files directly to a USB stick. I have done this on many an occasion with Dell Windows XP Reinstallation CDs.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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