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baldydell
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Microsoft Office starter 2010

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Eavery time I open a word /excel document using the above software, I get message as follows:

'There is a licensing problem with the product and need to close'.

 

The starter 2010 was pre-installed on my DEll isnpiron 570.

If there is no solution how do I get rid of any trace this software from this pc as the Unistall program form the Control panel does not do it.

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Re: Microsoft Office starter 2010

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Hi,

Welcome to the Dell Community Forum.

I understand that you are facing an issue while using the Microsoft Word/Excel which came pre-installed on the computer as a part of Microsoft Office Starter 2010. We can try to repair the Microsoft Office Starter from the Control Panel. Please click on the link below.

office.microsoft.com/.../updat%20e-repair-or-uninstall-office-click-to-run-products%20-HA010382089.a...

Under the tree “Repair Office Click-to-Run products”, please click on the Operating System that is installed in your computer to repair the program. Once the program is repaired, please update the program so that we can check if the program is validated.

Please post back the results if the issue still persists, I will let you know what further troubleshooting has to be done.

Thanks & Regards
Sudeep S
#iworkfordell

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baldydell
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Re: Microsoft Office starter 2010

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I am sorry I should have stated initially that I did repair the office on more than one occasion .  However that did not resolve the licensing problem.

Also unistalled 'Click- to- run' as well.

May be there is a file for licensing missing?

 

Thanks.

 

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Re: Microsoft Office starter 2010

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Hi,

Thank you for replying and I truly appreciate your technical expertise. However, it is unfortunate that the issue still persists.

Please uninstall the program from programs and features. You can find the steps in the link below under the tree “Uninstall Office Click-to-Run products”.

office.microsoft.com/.../updat%20e-repair-or-uninstall-office-click-to-run-products%20-HA010382089.a...

Please contact me privately by clicking on my name in blue. On the next page, click the envelope icon and provide your service tag # and contact information so I may access your account records. I will email you the file using which you can again install and use the Microsoft Office Starter.

NOTE: Please DO NOT post any of the personal information here. It is not entertained due to security reasons.

Thanks & Regards
Sudeep S
#iworkfordell

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baldydell
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Re: Microsoft Office starter 2010

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Hi,

1. I have tried the Uninstall of Click-to-run using control panle's Programs and Features ,however it give s me message :

'The action cannot be completed. Try again and if does not work contact microsoft.'

2. I have also tried to install the starter program usng  'SetupconsumerC2rolw'  but when I open a document still get the licensing problem.

3. Were you going to suggest the same progrm 'setupconsumerC2rlow' program to re-install starter?

4. Is it possible to get rid of all the traces of Starter programs form my pc using other than the control panel's Programs and Features ?

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Mary G
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Re: Microsoft Office starter 2010

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The problem you are having is caused by the 2 diff versions of Word-- the one in (Click to Run) Office and the Starter Version. One has nothing to do with the other. Not logical, I know, but true. Click to Run is the installer for Office paid version unrelated to the free Starter. You cannot uninstall click to run since it is in a hidden partition on the hard drive and it has nothing to do Word Starter. It is just there to sell you the full version of Office. Remove the MS Office Shortcut from your Desktop--if there and don't use Word that is under Office.The starter version of Word is called Microsoft Word Starter and it has a diff executable. Search for Word Starter and when you find it, make a shortcut.

You will also need to set the Word Starter as your default for opening office documents so the annoying message will go away. There is no license required for the Starter version. Read more about it here: office.microsoft.com/.../introduction-to-word-starter-HA010385337.aspx  There are clearer instructions in that article for using Starter.

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Philip_Yip
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Re: Microsoft Office starter 2010

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Uninstall all Microsoft Office Programs on your computer and reboot. Then reinstall Office Starter (from here).

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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baldydell
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Re: Microsoft Office starter 2010

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Thanks Mary G : The shortcut for MS Office does not exist in the desktop. Also I don't havre problem using the Starter software as I have been using it for years!  The current  problem is after opening the Word or Excel document, I get the message which suggests there is a LICENSING PROBLEM !  as I have stated before in this forum.

I  have  reinstalled using SetupconsumerC2rolw  but same  LICENSING PROBLEM !  At the top of the screen it says Microsoft Word Starter(Unlicensed Product) !

This whole saga started after my pc started giving very slow response a week ago so people in other forums suggested I uninstall Click-to -run application!!  

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Mary G
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Re: Microsoft Office starter 2010

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That can be changed by changing the default programs for opening Word Documents. Right click on a doc or a docx file and choose Word Starter and check the box for Always use this program. Another workaround is to download the Word compatibility pack. www.microsoft.com/.../details.aspx  Use that for opening word and excel files.

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Mary G
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Re: Microsoft Office starter 2010

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Here's an article about setting file associations that might give you more options: windows.microsoft.com/.../Change-which-programs-Windows-uses-by-default  

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