I'm stumpped! I had to replace my 'cd-dvd/rw. I have the 'reinstallation disk, but I can not get anything to happen when I insert it into the new drive. I have looked at several 'rescue sites', but none seem to address my problem.
What I see, when I start is:
Loading PBR for descriptor 2...done.
NTLDR is missing
Press Ctrl+Alt+Del to restart
I have ran the diagnostics test and at the end it tell me that "this platform does not support WINDOWS.
I am lost!!! PLEASE HELP.
I would suggest you to drain the residual power from the laptop:
You may run built in Dell diagnostics by following the steps below:
Please ensure the CD/DVD drive is getting detected in BIOS. You may follow the steps below:
Keep me posted with the information. I will be glad to assist you further.
Thanks & Regards
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