Unsolved
This post is more than 5 years old
1 Message
0
959
Need to delete phantom users
Hi there - I have a Dell XPS box, and it is locking up. I've had someone 'look around' in it, and he found a couple of phantom users - they show up as users with really long strings in HKEY-USERS in Regedit, but when I try and delete them, I get a could not delete due to error.
I really need to punt these guys to move on, so I can leave my desktop alone for a while without coming back to find it is so locked tight that I have to hold down the start button to force a restart.
robert p
9.4K Posts
0
November 16th, 2016 06:00
Hi Alberta Cam,
Thanks for posting.
Here is some information you may find helpful for removing those phantoms.
Mary G
2 Intern
2 Intern
•
20.1K Posts
0
November 18th, 2016 07:00
Your tech person is not familiar with windows 10. All windows 10 computers have that in the Registry. I think it might be for Windows Update reboots.
Run the hardware diagnostics and Malwarebytes to check for other reasons for the lockups.