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J

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June 17th, 2009 17:00

New 530 Inspiron problem(s)

I've been dealing with a difficult issue.  Dell support has been slow.  There is not much on the internet.  I received my new desktop on 6/5/09.  As soon as I started it up I got a pop-up error message: RMCPLG.EXE - APPLICATION ERROR (0xc0150004)  The application failed to initialize properly - I have found something similar to this where someone was working with AVG software.  My problem is spread out.and does not include AVG

I receive the same error when trying to get the following software to start

Genie Homebackup 8.0, Corel Paint shop Pro X2, and 1 application (Groove) within MS Office Enterprise 2007 (see example below)

GBM8.exe
    8.0.354.524
    48c8d7a5
    ntdll.dll
    6.0.6001.18000
    4791a7a6
    c0150004
    00009cac
    cb4
    01c9eee487e367fb

I do not have any problems installing and running applications like Registry Mechanic, Process Explorer, Norton Anti-virus 2009, Glary Utilities, MS Office 2007 (exception noted above), Corel Photo Album 6.0, Corel Painter Eseentials, and so on. 

I am unable to complete the command 'SFC /SCANNOW'.  It always ends at 87% and stops. Ive embedded the message below.

009-06-16 18:44:50, Info                  CSI    0000015c [SR] Beginning Verify and Repair transaction
2009-06-16 18:44:57, Error                 CSI    0000015d (F) STATUS_OBJECT_NAME_NOT_FOUND #3119708# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0}, da = (STANDARD_RIGHTS_READ|FILE_READ_ATTRIBUTES), oa = @0x176e954->OBJECT_ATTRIBUTES {s:24; rd:NULL; on:[96]"\??\C:\Windows\WinSxS\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.42_none_dc990e4797f81af1"; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x176e974, as = (null), fa = 0, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = 0x00004000, eab = NULL, eal = 0, disp = Invalid)
[gle=0xd0000034]
2009-06-16 18:44:57, Error                 CSI    0000015e@2009/6/16:23:44:57.465 (F) d:\rtm\base\wcp\sil\merged\ntu\ntsystem.cpp(1817): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
[gle=0x80004005]
2009-06-16 18:46:12, Error                 CSI    0000015f (F) STATUS_OBJECT_NAME_NOT_FOUND #3119707# from Windows::Rtl::SystemImplementation::CDirectory::OpenExistingDirectory(...)[gle=0xd0000034]
2009-06-16 18:46:12, Error                 CSI    00000160 (F) STATUS_OBJECT_NAME_NOT_FOUND #3119706# from Windows::Rtl::SystemImplementation::CDirectory_IRtlDirectoryTearoff::OpenExistingDirectory(flags = 0, da = (SYNCHRONIZE), oa = @0x176ed38->SIL_OBJECT_ATTRIBUTES {s:20; on:"x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.42_none_dc990e4797f81af1"; a:(OBJ_CASE_INSENSITIVE)}, sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), oo = (FILE_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|FILE_OPEN_FOR_BACKUP_INTENT), dir = NULL, disp = Invalid)
[gle=0xd0000034]
2009-06-16 18:47:04, Info                  CBS    Scavenge: Package store indicates there is no component to scavenge, skipping.

  I have been back and forth with DELL support without any answers or directions.  There seems to be something that conflicts, but no idea where to begin here 

 

 

 

 

Community Manager

 • 

54.2K Posts

June 18th, 2009 11:00

* Make sure you are connected to the Internet
* Launch Windows Explorer or My Computer
* Navigate to C:\program files\Dell Datasafe local backup\components\dsupdate\dsupdate.exe
* Double-click dsupdate.exe to manually update Dell DataSafe Local to the corrected version
* When finished, restart the PC
* Try to load the other software

June 20th, 2009 08:00

Thank you for your response - this did not work though.  The problem persists.

June 20th, 2009 11:00

I am wondering why a brand new 530 Inspiron would have a problem with the SFC built-in command?

As I previously posted, I am unable to complete the SFC /scannow command.  Does anybody know why or how this could happen? This machine was delivered on 6/5/09 and I've had problems since the beginning.

This is hardly a dependable way to deliver a product to a customer.  Am I the only one within the community here?

 

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