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Obtaining Backup disks - Software Restore CD (SRCD)

Hi,

      Here I go again, I just tried to put something up here and then all of a sudden I got an e-mail warning and it was gone! So I'll try again. Hopefully someone out there can help me with my concern?

      I bought two E520 systems last year which are running with XP home. The machines have been working ok but I'm now starting to get concerned that I should have some backups of them in case I get a disk crash at some time. I believe a backup exists of the operating systems in two hidden partitions on the drive and I can see them listed as 'Healthy' one being about 50Mb and the other just over 2Gb I think. So I should be able to rebuild my machine hopefully if I need to using Ctrl+F11 I believe. That's OK at one level but what happens if I get a total disk crash and it is unreadable?

      Looking around on the web I believe it should be possible to request one copy of the SRCD disks from DELL for each machine. Is this true and if so how do I go about it? The Dell (UK) site just comes up with a '500 - server processing error' and I've tried to contact them twice by e-mail but without reply. The USA support site replied to me very promptly and told me my machine tag says the machine was bought in Austria so I should go back to them. They actually came from Ireland but Dell.com just won't acknowledge me for some reason.

      So can anyone please help me sort out the correct procedure to get hold of some suitable SRCDs? I sort of expected that I would be able to create my own from the software supplied with the machine but I can't see how I can. The machine doesn't even have NTbackup.exe on it and I don't know how to make bootable CDs/DVDs for it either! I am finding this a little frustrating because I could end up with no OS and no XP licences if I get a disk crash. This seems a little ridiculous because I've paid for the software but I could end up having to pay for it all over again if the hard drive goes faulty and I can't read it.

      I assume other people must have had or are currently experiencing similar issues with their machines and I am therefore hoping someone has found out how to get round this problem (either making their own backup disks or know how to get copies from DELL).

      I would appreciate it if someone could help me get this issue resolved, before rather than after, I have any disk failures!

Thanks in advance,

Phil 

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Re: Obtaining Backup disks - Software Restore CD (SRCD)

HI Phil - I recognise this one - the first time this happened to me with Dell, I was lucky to have a service engineer on site fixing a minor problem on my Inspiron laptop - he remarked that there ought to be a set of restore disks with the system and got it organised - few days later a full set of cds/dvd/ turned up on the doorstep.

I have recently added another workstation here a T7400 with Wins X64 downgrade from Vista Business - so Windows X64 is pre-loaded but Dell have sent a Vista DVD as the restore disk.

The answer quite simply - phone up Dell technical support and request the restore disks for your system - its part of the service - admittedly I just paid the price of a medium sized car for this one workstation, but thats cos its a bit of a beast. Even if your system is a mouse its still deserves its disks.

Hope that helps

 

James

 

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Re: Obtaining Backup disks - Software Restore CD (SRCD)

Welcome to the forums both of you emoticon.Wink.title

 

 

You can phone them, by all means.  But you can also request backup discs online - 'here' emoticon.Idea.title

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

 

XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)

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Re: Obtaining Backup disks - Software Restore CD (SRCD)

I'm trying to get hold of the SRCD for a mini 910, although Ive tried the request form the telephone and email with little success.  Is there anyway to obtain the SRCD for the mini 9 I have.

I've also tried your link as well but this although very quick to respond, they are unable to help me due to them being in the USA, and I have a UK machine.

Any help would be helpful

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Re: Obtaining Backup disks - Software Restore CD (SRCD)

You should have received an OS reinstallation CD with the computer.  If you did not receive that disk then you would need to call tech support to request it.  I believe the problem you are running into is that an SRCD is not the same thing as an OS reinstallation CD, and I'm not sure if there are SRCDs for the Mini 9.

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Re: Obtaining Backup disks - Software Restore CD (SRCD)

Within another forum it is suggested that the SRCDs are available from Dell, although there may have been a policy change. I hope Dell wouldnt do such things as this is not very customer frendly.

As for suggesting I use the disk it came with to re-install windows, this doesn't help with trying to restore to factory install.  Had I know the disks where not factory state retore disk I would have made a backup prior to booting the device up to start with.

http://mydellmini.com/forum/how-to-re-image-your-mini9-from-dells-image-for-your-system-t1568.html

I made the mistake of doing a clean XP install only to encounter problems.  The Dell Part Number I'm looking for is 59221.

Please, Please, Please can someone help resolve this little issue for another wise decent little computer.

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Re: Obtaining Backup disks - Software Restore CD (SRCD)

Software Recovery CDs are built to match the individual system order, so there isn't a generic SRCD to send out for a particular system.  When I was in tech support they were only available during the initial 120 days after the system invoiced because changes to the factory image data made building the SRCD difficult to impossible after that time frame.  I am not familiar with the current policy on sending out SRCDs, but I would be surprised if this has changed.

What problems did you run into with doing a clean install of XP?

Taking a guess, I'm thinking you did not install the Dell Notebook System Software (NSS) first.  The NSS is required because it is the Dell addition to the chipset software, which allows the operating system to properly talk to all of the hardware in the computer.  The full list of drivers for the Mini 9 running WinXP is:

  • Dell™ Notebook System Software
  • Intel® Mobile Chipset Driver
  • Intel 945GM/PM
  • Ricoh® Media Card Reader
  • Realtek® RTL8102 10/100 Integrated Controller
  • Wireless Mini-Card driver (if applicable)
  • Realtek ALC268
  • Bluetooth® driver (if applicable)
  • Synaptics® TouchPad™ Driver
  • QuickSet utilities

If you ran into something other than a driver issue I may be able to help (I own a Mini 9 myself).

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Re: Obtaining Backup disks - Software Restore CD (SRCD)

I've got the drivers, and the updated drivers from the websites.  Its a pitty Dell doesn't support the Mini as well as other platforms.  This still doesn't solve the issue of getting the SRCDs.  I want to restore the Dell back to factory, not to a random XP build.

The disc provided with the mini doesn't do a factory restore, it just provides an install of XP, which is useless.

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Re: Obtaining Backup disks - Software Restore CD (SRCD)

 

The disc provided with the mini doesn't do a factory restore, it just provides an install of XP, which is useless.

 

It's not just the disc you get with the Mini.  The disc supplied with any Dell system/laptop, is just an OS disc... which is something I'm sure many owners are not aware of?

 

I've said from day one, that Dell ought to supply a 'Recovery' disc - as well as an OS disc, so owners have the option of which to use.

I personally don't think it's too much to ask/expect, for them to create/send an image disc with each system?

 

If it had to be one or the other (recovery partition, or recovery disc), I'd wager the vast majority would prefer a disc?

Sure... restoring from a recovery partition is faster than restoring from a disc.  But if the hard drive fails, you've lost the option to restore the system to its factory settings altogether!

 

It wouldn't be so bad, even if they just included an advisory with each system, advising the buyer that they should create their own image, in case the hard drive fails.

But there's nothing along those lines, so many owners won't think about it, and will only realise the limitation when it's too late - i.e. the hard drive fails, and the replacement drive is blank/requires them to reinstall the OS and drivers etc themselves emoticon.Ick.title

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!

 

XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)

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Re: Obtaining Backup disks - Software Restore CD (SRCD)

Some Dell departments and some Dell country's federal regulations do not favor SRCDs.  For instance businesses usually do not want all the extras pre-installed; in fact their IT departments may even wipe the original Dell factory image before releasing the new systems into the offices, putting their own corporate image on them.  So the business lines of computers may not have SRCDs.  Also some countries do not allow practices which would make SRCDs possible.  So if that country's federal regulations do not allow SRCDs to be shipped, that country's tech agents will have to say that there are no SRCDs available. 

In the United States, I understand that SRCDs are allowed for much longer than before.  Where it was 120 days before, now it is potentially indefinite, although the quoted post says 1 year.  Unfortunately one probably can't have a computer purchased in UK, and then acquire an US address, so as to ask for a set of SRCDs.  Because whether or not the file with which the SRCD is to be created is even saved, is probably based on that country's permitted practices.

If the Dell mini was purchased using a business discount (which many business employees do take advantage of), and if it was purchased in a country that does not allow SRCDs to be available, then methinks the Dell Factory Image file was never saved.  SRCDs couldn't be shipped, and Dell tech agents wouldn't be able to get a set for you, even if you have the right part number.

Bella, XPS410, Inspiron9300

 

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