lolhikikijiki
1 Copper

Old hard drive crashed, new hard drive. Trying to install windows using key on old computer

My hard drive just crashed and I have a replacement one. I tried to download the ISO file on microsofts website using the key I have but I get the error that the OS has been pre installed and I'm directed to contact Dell. I've been through every customer support line and it all leads to me being transferred to different departments. I just want to either use this key or get a replacement windows CD or something along those lines.

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theflash1932
5 Iridium

RE: Old hard drive crashed, new hard drive. Trying to install windows using key on old computer

You can try requesting one here:

http://www.dell.com/support/article/us/en/19/SLN135486/?c=&l=&s=

Or you can try finding one on eBay or borrowing one from a friend or local technician/shop.

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Philip_Yip
5 Iridium

RE: Old hard drive crashed, new hard drive. Trying to install windows using key on old computer

Take the route to Windows 10 Pro using the 10130 .iso as an intermediate:

http://dellwindowsreinstallationguide.com/windows-xpvista-%E2%86%92-windows-10-free-upgrade/

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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