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mattpollard
Bronze

PC-Doctor Module has stopped working

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Have received this message a number of times now - can't figure out what triggers it. the dell PC Checkup program is not running when it appears (at least no UI).

Microsoft has no solutions to propose...

Problem signature:
  Problem Event Name:    BEX64
  Application Name:    pcdrsysinfoperipheral.p5x
  Application Version:    6.0.5830.12
  Application Timestamp:    4df7df39
  Fault Module Name:    SynTPAPI.dll_unloaded
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    4d0aed00
  Exception Offset:    0000000063020350
  Exception Code:    c0000005
  Exception Data:    0000000000000008
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    2057
  Additional Information 1:    7af3
  Additional Information 2:    7af30e4d2a4db9ca539df106426a237c
  Additional Information 3:    9f6c
  Additional Information 4:    9f6cff770682832a9399743be22fdea7



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56 Replies
Moderator
Moderator

Re: PC-Doctor Module has stopped working

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mattpollard,

Thank you for using the Dell Community Forum.

You could try reinstalling the pc checkup to see if that will resolve the error. You can also look at the links below to view what others have done to resolve this error.

pcdrsysinfoperipheral.p5x

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Honeycombe
Bronze

Re: PC-Doctor Module has stopped working

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I'm getting this, too.  New xps laptop.

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Moderator
Moderator

Re: PC-Doctor Module has stopped working

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Honeycombe,

 

Try the instructions to Uninstall Dell Support Center then reinstall it. If the problems is still there, please let me know and I'll contact the person from PC Doctor to help.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Honeycombe
Bronze

Re: PC-Doctor Module has stopped working

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Thanks, Pudgy. I'll give that a try.

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Cairnpapple
Copper

Re: PC-Doctor Module has stopped working

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Hi PudgyOne,

I have exactly the same symptoms as Honeycombe ("PC Doctor Module has stopped working" regularly appearing on my screen). Per your suggestion, I have fully removed the Dell Support Center software using Control Panel and the 'full cleanup' as you described. I re-installed a fresh copy of Dell Support Center and within minutes got the "PC Doctor Module has stopped working" error message again.

Looks like we need the support from PC Docotr?

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Moderator
Moderator

Re: PC-Doctor Module has stopped working

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Cairnpapple,

 

You can try the Dell PC-Doctor, Inc. Support and see if someone can help.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Micah W_PCD
Silver

Re: PC-Doctor Module has stopped working

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mattpollard,

We have seen this occur on 64 bit systems running the Synaptics driver version 15.2.5.2 but it is resolved with version 15.2.20.x which can be found at www.synaptics.com/.../drivers

On a semi-related note, I see you are running an outdated version of Dell Support Center.  You may want to download and install the latest version at www.dell.com/dellsupportcenter

JohnTwp
Copper

Re: PC-Doctor Module has stopped working

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I too am having this issue.  Running Vista under 32bit.  Am running the current version of Support Center.  More suggestions appreciated.

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Honeycombe
Bronze

Re: PC-Doctor Module has stopped working

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I'll try downloading the 15.2.20.x driver. I have 15.2.6 now, which is what is on Dell's download page for updating drivers & such.

The reinstallation of the support center didn't fix the problem, just as it didn't for Cairnapple above, unfortunately, despite my high hopes. But I'll try the new driver.

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