Windows General

2 Bronze

PCDr

What is PCDr ( C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PCDr ) ???

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8 Krypton

jayarjo,

PCDr is part of the Dell Support System. It is not needed and can be removed from the control panel, add/remove programs.

Rick


#DellRockstar

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Replies (9)
8 Krypton

Could be for "PC Doctor" hardware diagnostics or can also be malware.   Run a complete malware/spyware scan and see if it shows anything.  If you don't have one, download the free Malwarebytes, update it's data file and then do a complete scan as a start. 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 Gaming 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i9 9900K CPU

Windows 10 64 bit Pro  SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recording Studio Software.

Dell S2719DGF Monitor

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2 Bronze

That was my initial concern.  However a Dell Tech led me to discover that "PC - Doctor" is the engine that runs the new Dell Support Center version(s).  Thanks for the reply.

2 Bronze

I just had a virus removed that was in the folder /programdata/pcdr. Lots of dll files. I was having problems & did run all the dell diagnostics so I am hoping I did not get this from Dell!!! I'm trying to trace my steps to understand where I got the virus because I am pretty careful & have not downloaded anything odd or clicked on anything suspicious. If anyone knows where pcdr comes from please respond!

2 Bronze

This is a pretty belated response because I only got it today but, I also got this I believe and I can tell you exactly where I got it from.  In a google search i conducted, I'm positive that a link's description did not match its actual http, and when i clicked it, this search to me instead to a website called homechown.com- at which point Malwarebytes Premium (anti-malware software) was able to block it, supposedly.  Unforunately, I still got infected and neither my anti-malware nor anti-viral software is able to detect it, yet Adwcleaner does flag the pcdr folders in the following locations: 

C:\ProgramData\pcdr
C:\Windows\SysWOW64\AI_RecycleBin
C:\Users\Theresa\AppData\Roaming\pcdr
C:\ProgramData\pcdr
C:\Users\Theresa\AppData\Roaming\pcdr

I also had a strange object in my recycling bin that resembled a photo i once had but with a really weird name (and also did not have a proper .jpg extension!).  Removing these items via Adwcleaner did remove this item, but it keeps coming back because i have not found the virus installing the stupid folders or whatever.  I suspect it is in another location reinstalling its minions over and over as I repeatedly delete them...

Long story short, always hover over links and double check that they are what they say they are in the description, and make sure to show extensions so you can tell when somethings a fake, like the file in my bin.  All it took was one wrong url click to determine the next seven hours of my life, haha.

2 Bronze

There is a log under: C:\ProgramData\PCDr\6875\Bart\logs, so I checked it and this is the content:

(2017-04-28 05:20:48.9776) - ERROR -- BundleApplicationRepairTool.PreConditions.SystemHasRebootedPreCondition - No previous update attempt discovered.
(2017-04-28 05:20:48.9776) - INFO -- BundleApplicationRepairTool.Program - Setting working directory to: C:\Users\username\AppData\Roaming\PCDr\Repair\
(2017-04-28 05:20:48.9930) - INFO -- BundleApplicationRepairTool.Koala.KoalaHelper - Full koala path discovered: 'C:\Program Files\Dell\SupportAssist\\koala.exe')
(2017-04-28 05:20:49.0399) - INFO -- BundleApplicationRepairTool.Koala.KoalaHelper - Launching KOALA from location 'C:\Program Files\Dell\SupportAssist\\koala.exe' with arguments 'get settings -key app.koala.enabled -apikey pcd.bart'.
(2017-04-28 05:20:54.0880) - INFO -- BundleApplicationRepairTool.Program - 'Dell SupportAssist' appears to be installed and working correctly. Removing the scheduled task and exiting.
(2017-04-28 05:20:55.5569) - INFO -- BundleApplicationRepairTool.Program - Tracking data successful: True
(2017-07-04 12:34:13.7427) - INFO -- BundleApplicationRepairTool.Program - Setting working directory to: C:\Users\username\AppData\Roaming\PCDr\Repair\
(2017-07-04 12:34:13.7741) - INFO -- BundleApplicationRepairTool.Program - 'Dell SupportAssist' was not discovered in list of installed applications.
(2017-07-04 12:36:27.0323) - INFO -- BundleApplicationRepairTool.Program - Tracking data successful: True
(2017-07-04 12:36:27.0403) - INFO -- BundleApplicationRepairTool.AuLauncher.AuLauncherHelper - Running aulauncher. Path: 'aulauncher.exe', arguments: '/forceinstall /silent /bart'

Looks like whatever this does it is associated with Dell in one way or another. Apparently has something to do with Dells SupportAssist. Interesting line is the last one, where it didn't find something that it was looking for and automatically force installed something silently (!).

Whatever it is it occupies almost 1gb on my C: drive.

8 Krypton

jayarjo,

PCDr is part of the Dell Support System. It is not needed and can be removed from the control panel, add/remove programs.

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.

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Community Accepted Solution

I recognized PC Doctor from the old Dell Support Center and surmised that is the PCDr shown as a  Scheduled Task - via CCleaner Startup:

BundleApplicationRepairToolLauncherTask  C:\Users\TEMP.my PC's Network Name\AppData\Roaming\PCDr\Repair\BundleApplicationRepairTool.exe

It attempted to run aulauncher.exe after downloading it to AppData then that has failed the last 7 weeks.  300 MB of downloads under \Rules in that time.

"This software package is not designed for use with this machine" the problem.

So I just deleted the Task and the AppData folder.  

See dell.com's "Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell PC, Tablet or Servers" with online diagnostics you can run via your device's Support page.  First Dell SupportAssist has to be downloaded and installed.

2 Bronze

10 years later, brand new XPS 15 9500, upgraded to 64GB of RAM, machine running like cr@p and in the TaskManager Detail pane pcdrmemory2.p5x is using 55 GIGABYTES of memory. Uninstalled SupportAssist on both the machines it was installed on. 10 years later and they still can't fix this garbage software.

I just noticed the same thing happening on my brand new Alienware M17R3 - my game suddenly dropped to less than 5 FPS, all eight cores pegged, and there's a "pcdrmemory2.p5x" process using 20GB of my 32GB of RAM.

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