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February 22nd, 2006 00:00
Print Spooler Service Terminates Unexpectedly!!!!
This has been a thorn in my side way too long. I am on my 2nd Inspiron 6000 now, and this problem has come back to bite me on the you know where. I start up the notebook and my Print Spooler Service Terminates. I lose my printers and of course go into manage and into the services and see that it has indeed stopped. I can start the service til I am blue in the face and it keeps on stopping. I went through this with my first 6000 last year when i first bought it. I blew away the O/S and started over and after a couple weeks, same problem. I had an accident with my first 6000 and Dell gave me a new 6000 about 2 months ago. And guess what started up again. This freakin print spooler stopping for no reason. I can't be restarted, because it just keeps on stopping. Event viewer Event ID 7034, which is no help on the MS site. I tried Dell support and we went through a host of fixes without any success. I will be grateful for any assistance with this. It has become annoying now that i can't print....
Thanks,
Ken
Found the solution from others that point to Netsupport remote pc software. Client32.exe
Thanks.
Message Edited by kjc218 on 02-21-2006 09:21 PM
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JohnK324
317 Posts
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February 22nd, 2006 01:00
kjc218
5 Posts
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February 22nd, 2006 01:00
Re: Print Spooler service terminated unexpectedly. after XPsp2
Refers to a problem with Remote Manager software and Print Spooling. Seem that stopping the Client32.exe service fixes the Spooling problem, though it leaves you with no remote management.
Stuff happens, that is why IT matters.
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I spoke to NetSupport Thursday 26th Jan, they told me that the fix they were using for the Print Spooler Termination was, First when deploying a NSM Master down to the client this will create a .dll file called injib.dll, so rename this injib.old Then go to Program Files\ NetSupport Manager and double-click the PCICFGUI.EXE, then d/Click the Master Profile, then navigate to the Security Tree, then Access Privileges, look at the right hand side check boxes and "Disable Print Capture".
This is the fix they are advising customers as a work around. I have tried the "Dirty Fix" which is the one in Administrative Tools\ Services\ Print Spooler and navigate to the Recovery tab and change the settings from 1 to 0 in both boxes, this forces the print spooler to start immediately after a fraction of a second.
The latter fix works perfectly well, so it's up to you which one works better for you. I aslo added a registry value to keep the print spooler either at normal or high priority which did increase te speed of the spooler coming back on line, but we are talking in just a fraction of a second.
Good idea with the NetSupport follow-up. We checked with their support and where advised to go into Services and stop Client32. Then to rename injiblib.dll and pciminhook.dll, then reboot.
This also appears to work.
Stuff happens, that is why IT matters.