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Problem restoring factory settings

I am having major problems restoring my dell xps computer to factory setting. I want a full clean and go thru all the options. It gets to the black start screen and says it is resetting. However after a couple of minutes the blue screen comes back on and says "there was a problem resetting your pc. No changes were made. "

Please help me with this problem. Thank you. JD

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RE: Problem restoring factory settings


In order to help resolve the error on your computer we will need some information. Please provide your system model, the OS installed and the steps you are using to restore the computer.

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