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Problems installing Internet Explorer 6
I am having problems with IE 6 SP1 so I need to reinstall it but I am having problems with it also. First thing I did was to try and uninstall the current IE 6 that I have from add/remove. Then I downloaded the current IE 6 SP1 from the microsoft website here:
Then I tried to install it and all of a sudden a message saying:
"The Software You Are Installing Has Not Passed Windows Logo Testing... " Error Message When You Try to Install Internet Explorer 6 SP1
But then I found an article on the microsoft knowledge base about this here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;828031&Product=ie600
It said to remove the KB823559 security patch for IE so that this error message won't be displayed again. Which I did, but I still got the error message again when I tried to run the setup for the installation again after a reboot.
I'm still having trouble reinstalling IE 6. I can't seem to find an answer anywhere.
Help anyone?
Thanx!
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John_Doe
313 Posts
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January 16th, 2004 21:00
Denny Denham
18.8K Posts
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January 16th, 2004 21:00
Add/Remove does not remove IE in Windows XP. It only removes the listing for it. To reinstall IE follow the procedures here. For the error message you receive regarding Windows Logo Testing, see this.
Message Edited by Denny Denham on 01-16-2004 03:16 PM
Denny Denham
18.8K Posts
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January 16th, 2004 22:00
From the second link I provided:
Problem Description:
When you try to install a package from the Windows Update Web site you receive a message stating that the software has not passed Windows logo testing and will not be installed..
Resolutions:
Suggestion 1
==========
This problem can occur if the hotfix installer was referencing:
C:\WINDOWS\system32\CatRoot2\edb.log and the file was corrupt. Either renaming C:\WINDOWS\system32\CatRoot2\edb.log or renaming the entire
C:\WINDOWS\system32\CatRoot2 folder will allow the hotfix install to complete
normally.
--------------------------------------------------------------------------------
Suggestion 2
============
Register the following system files.
1. Click "Start," and then click "Run."
2. Type "regsvr32 licdll.dll" (without quotes).
3. Click "OK."
4. Type "regsvr32 regwizc.dll" (without quotes).
5. CLick "OK."
--------------------------------------------------------------------------------
Suggestion 3
============
This problem can also occur if the Cryptographic Services have been disabled.To resolve this problem:
1. Click "Start," and then click "Run."
2. Type "Services.msc" (without quotes).
3. Double-click "Cryptographic Services." If the service has been disabled,enable it.
4. Attempt to download and install Windows Updates again, and then check to see if the
problem is resolved.
--------------------------------------------------------------------------------
Suggestion 4
============
The symptom can occur if the "Microsoft Root Authority" certificate or the "NOLIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate under Trusted Root Certification Authorities has been removed. On another computer that has the Microsoft Root Authority certificate installed, do the following:
1. Open Internet Explorer
2. Click "Tools," and then click "Internet Options."
3. Click "Contents."
4. Click "Certificates."
5. Click "Trusted Root Certification Authorities."
6. Scroll down until you locate Microsoft Root Authority certificate.
7. Click "Export."
8. Follow the prompts to export the certificate to "DER encoded Binary
x.509(.CER)file." On the computer that cannot install the update, follow the steps to import the certificate you saved.
John_Doe
313 Posts
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January 17th, 2004 05:00
ok i believe it worked. everything seems the same though none of my settings were lost, is this normal?
Denny Denham
18.8K Posts
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January 17th, 2004 15:00
With Windows the word "normal" often does not apply. Good to hear that it now works.
John_Doe
313 Posts
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January 17th, 2004 15:00
bugner
2 Posts
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January 24th, 2004 03:00
RichandNorma
1 Message
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February 6th, 2004 22:00
John Doe, We are having exactly the same issue. Did you get your problem resolved? IE stopped working after some webpage we visited tried to download and install something. Now we get a send/don't send report error everytime we try to launch the app (from ntdll.dll). Changed the ISInstalled key in the reg from 1 to 0 and have not had any success reinstalling IE. We run into the same issue you describe below.
Inspiron 8500/WinXP Pro/512RAM/120GBHD/Linksys 650+ Pro Wireless NIC. No other devices attached.
DELL-Cares
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June 17th, 2020 12:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.