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WeimMom
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Re-install OS on Inspiron N5030

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My son did not do a backup and his laptop, possibly due to a virus it now boots up to a black screen with a cursor.  I did receive the software from Dell, however when I try to install the OS, it runs fine but once it reboots, I get the same black screen and cursor.

I don't know if this matters, however I am running the OS software 1st as I can't get the utilities and drivers to install without the OS??

Any assistance would be so appreciated!

Carrie.

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Re: Re-install OS on Inspiron N5030

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Hi Carrie,

Welcome to the Community.

Unplug all external peripherals except the power cord, keyboard and mouse.

Perform the installation using the link mentioned below:

http://dell.to/Qe7jyP 

In case it still does not work, I would suggest you to run diagnostics on the computer which will isolate the issue.

  1. Restart the computer and tap F12 key to access One Time Boot Menu
  2. Highlight Boot to Utility Partition and hit Enter to start the diagnostics

Please make a note of the error code if you get any.


Thanks & Regards
Manshu S
#iworkfordell

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WeimMom
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Re: Re-install OS on Inspiron N5030

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I've done that, except for when it comes to the "restart" many times, I then get the blank screen again and there it stays.  I've ran ALL the diagnostics and everything comes out fine, i'm at a loss.

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Re: Re-install OS on Inspiron N5030

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Hi Carrie,

Thank you for the reply.

Please reset the BIOS to default. Restart the computer and the moment it starts start tapping the F2 key to boot the computer to BIOS.

Select Load Default > Apply > Exit.

Reinstall the operating system. Delete all the partitions during the installation. Once the partitions are deleted you will see a single option "Unallocated Space". Create a new partion from unallocated Space  and install windows.

Hope it helps.

Thanks & Regards
Manshu S
#iworkfordell

WeimMom
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Re: Re-install OS on Inspiron N5030

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I think that worked, will let you know when I get home from work!!  Thank You!!!!!!!!!!!

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Re: Re-install OS on Inspiron N5030

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Hi Carrie,

Please check it as per your convenience. Let me know if you need any further assistance.

Thanks & Regards
Manshu S
#iworkfordell

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WeimMom
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Re: Re-install OS on Inspiron N5030

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Thank You as it is now up and running!!!

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WeimMom
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Re: Re-install OS on Inspiron N5030

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Bluetooth Wireless 365 driver will not install when trying to load from Utilities and Drivers disk.  During installation I continue to receive error message "Activate Bluetooth using Wireless Switch".

Thank You for your great assistance!

Carrie

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Re: Re-install OS on Inspiron N5030

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Hi Carrie,

Thank you for the reply.

Please install the Dell QuickSet driver using the link mentioned below:

Windows 7 or Vista : http://dell.to/11M2VyM

Once the driver is installed, restart the system.

Press F2 to Activate Bluetooth. In case it does not activate by F2, press Fn + F2.

Install the Bluetooth Wireless 365 driver.

Hope it helps.

Thanks & Regards
Manshu S
#iworkfordell

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WeimMom
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Re: Re-install OS on Inspiron N5030

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I can NOT believe this, turned on the laptop this morning and NOTHING grrrrr!  I ran the provided Dell diagnostics before doing the install, so what could it be??  Possible virus??

Again, Thank You!!!

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