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April 26th, 2017 11:00

Recovery CD not working

Hopefully someone out there has a good answer for this because I cannot seem to find it on my own. 

Went to reinstall Windows on my m17xr3 from the recovery disk and when it gets to 'starting windows services' I get a message saying "Windows cannot configure Windows on this hardware." After which, the laptop just reboots constantly. 

I thought maybe this was a driver issue, so I tried to install Windows again, and at the screen where it asks "Where do you want to install Windows" I hit load driver, but now, because I assume the eject button on the bar above the keyboard is software controlled I can eject the setup disk to insert another disk. 

Regardless, I'm not certain its the drivers causing this issue, just trying to provide everything I know. 

Any help would be much appreciated in getting Windows installed on this laptop. Thanks!

Community Manager

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54.2K Posts

April 28th, 2017 06:00

* Turn the laptop off
* Turn the laptop on
* Press F12 immediately after the Dell logo appears to show the one time Boot Manager
* Choose CD/DVD/BD
* Follow the prompts

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