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Server 2019 downgrade to 2016

Hello, we have a server that was purchased with Server 2019 Standard that we need to downgrade to Server 2016 Standard. What is the process for getting a product key for 2016?

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Re: Server 2019 downgrade to 2016

Hi @DELL-Cares -

I received a follow up private message to this post requesting the Service Tag, which I provided and received another follow up that someone would be able to assist me shortly, but it's been 11 days and I have not received any further communication.

When will someone be able to address the request?

Thanks!

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