1 Copper

Source for a clean install

Hi, I'm trying to get some clarification. I have a XSP 8700 on the way. I plan to do a clean install to remove any malware or bloatware and to make sure my OS is up to spec. Do I need to purchase a retail copy of Windows 8.1 or can I download the version from Dell's site. Dell provides instructions for performing a clean install and I want to make sure we have the same thing in mind. I do not want to reinstall the same malware or bloatware, even if it's a stripped down version and I prefer getting it to the best configuration for a machine running Windows 8.1. Any help is greatly appreciated, especially from Dell USA. Unfortunately, international support had difficulty communicating with me. I guess it's my eastern accent.Smiley Happy
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6 Indium

RE: Source for a clean install

The system should come with Windows 8.1 if just purchased. You can request a Reinstallation DVD after the system has arrived. If you reside in the US or CA you can fill in the online media request form:


If you don't reside in the US or CA, Dell haven't extended the courtesy of the media request form to other regions so you must call technical support. They seem often reluctant to send out recovery media so state that you have made your system non-bootable and that you cannot use Dell Backup And Recovery and will return the system if they try and persuade you not to procure a Reinstallation DVD.

Unfortunately you may only procure media once the system has arrived and you have the service tag.

The procedure regarding Reinstallation DVDs and the Windows 8.1 retail .iso is highly inefficient I have conveyed statistics to Dell here; users want to procure the DVD with the system and/or download it:


Please add your vote to the idea.

P.S. if you use the retail Windows 8.1 .iso, the .iso will automatically input your product key and activate thus you can use the retail license on a previous system and clean install Windows 8.1 on your XPS 8700. If going down that route and Dell send you a system with a Windows 8.0 product key the following steps will need to be followed:


See my Windows Reinstallation Guide/A Clean Install of Windows 8.1


for detailed installation instructions.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads

#IDoNotWorkFor Dell
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