Hi, I am trying to restore my Inspiron 1720 via the CDs as there is no restore patrition on this particular laptop (CTRL+F11 doesn't work). I have the OS CD but not the resources/driver CD. Just after the OS restore CD asks for the country, keyboard etc during the install, a box pops up and says some drivers are missing for the CD/DVD. The Tech site says that these can be downloaded from the website, however there are no drivers justs executables which can be downloaded. If I run the exe on the PC that I use to download the exe it just wants to install the drivers on that PC, which would be bad as it is a non-Dell pc. Where can i get just the drivers I need that would have been on the resource CD had I still got it? the vista installer does not recognise any ofthe exe files I have downloaded when browsing to the flash drive I have put them on.
Thanks for your help.
Thanks for the reply, unfortunately there is no advanced startup menu available when I use F8, hence the restore via CD. Any other ideas or suggestions as to how I can simply provide the drivers for the installer would be a great help. Even if Dell were able to provide a downloadable iso of the original restore CD it would mean I can at least recreate it.
Use of F8 to reach the advanced startup, or some say advanced boot menu, is a matter of timing. You have only about two seconds to tap the key before Windows begins to load, and I've never encountered a Windows installation that did not have this menu. You need to tap the key a few times just after the Dell logo disappears from the screen.
Hi, Sorry, what I meant was that once F8 has been pressed and the options are displayed (safe mode etc..) there is no restore option or further advanced menu available in order to access a restore option.
Dell has the drivers for all their computers posted at support.dell.com. Just click the link for Drivers, BIOS, and Other Updates found on that page. You can reach the drivers for your computer by typing your service tag number in the appropriate field, or you can select your computer from a list of Dell products. Refer to the third link on the page I suggested for restoring Windows on a Dell for the proper order of installation.
I'm afraid I'm not following you; the Dell driver files are self-extracting zip files. All you need do is double-click the file name and it opens, asks you if you want to extract, offers to set up a folder to extract to, and brings up an installer when you close the autoextractor window. Since you are using Vista you need to execute the file using Administrator privilege.
The problem is that I am trying to reinstall vista and so am unable to run the exe files I need the driver files themselves, not an installer and an embedded driver.
After re-reading your original post, it appears I missed the part in which you stated that Vista Setup was complaining about the lack of a driver for the DVD/CD drive. This is a bit unusual as these drivers are supposed to be contained on the Vista installation DVD.
I have read that Vista occasionally mis-identifies the controller used in a given computer. There is one thing you can try to see if that is indeed the problem. The Drivers page for the 1720 lists this file for the SATA controller: Intel Matrix Storage Manager - Notebooks. The file is an autoextracting zip file as I noted previously. To get to the basic files, double click the file name and allow the auto-extractor to decompress the files. By default, driver files are sent to C:\Dell\Drivers\Rxxxxx, where the Rxxxxx is the file name used for the file by Dell, but this can usually be changed. When the auto-extractor window pops up you should notice a button having one or two periods in it. Clicking that block allows you to select an alternate folder as the destination for the files. Set up a folder in advance and direct the auto-extractor to place the files there. After you close the auto-extractor window you may see an installer window; if you do, click the cancel button to close the installer. There should be no danger as your alternate machine most likely does not have the hardware to support the 1720 SATA driver.
Once you have the extracted files, copy the folder that contains them to the root directory of a USB memory stick. Insert the memory stick into a USB port on the computer you are restoring and boot the Vista DVD. When you see the F6 prompt, press F6, indicate you wish to load a third party mass storage driver, and direct the loader to the folder on the USB memory stick that contains the extracted files.
Please note that this driver is only the pre-installation driver for the SATA controller. You still need to install the Intel Matrix Storage Manager Application after you have Vista up and running.