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120621
Vista 32-bit to 64-bit upgrade....DSN ID 158098
I just spent the last two hours talking to Dell Customer Service, Dell Sales, Dell Technical Support and even Dell Financial Services. I have no idea why I was transferred to Dell Financial Services but it appeared like nobody at Dell has the slightest clue what DSN ID 158098 was. In fact, I was told by the people who tried to help me that they had no way of looing it up with their system. Basically, I have better access to their policy than they do themselves lol.
Per my understanding, this policy clearly stipulates that customers can upgrade or downgrade to a similar version of Vista but the people I talk to were pretty convinced that I was trying to write new Dell policy here. I'm based in the US so I was hoping that I was going to have a little more luck with this but I don't even know where to start looking for help. I mean, the people I talked to didn't even know where to transfer me to judging by how many different specialists I ended up talking to. Anyway, I'm keeping hope alive and praying that one of the resident Dell Desktop Liasons takes pity on me and decides to help me. I haven't yet received my system (it shipped yesterday) so thankfully I still have some time.
I may give Dell another call when I have another hour or two to burn but I'm pretty exhausted right now and I thnk I may need a little more time before I take another crack at it. If any of you community members have any helpul tips, it would be much appreciated. Thanks and happy new year.
DELL-Jesse L
Moderator
Moderator
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16.7K Posts
1
May 8th, 2009 07:00
rem6459,
Thank you for using the Dell Community Forum.
If you live within the Americas you can get the disk. Send me a private message here in the forum with the following information. Do not post the information on the forum.
Name, address, city,state, zip code, phone number, email address and the system service tag number.
Dave576
170 Posts
0
May 9th, 2009 05:00
Jesse L,
Just sent a message from your profile page about the vista upgrade to 64bit disk, with all the information requested.
Can't really tell if it went to you or not !
Please let me know if you recieved anything.
Looks like this issue is keeping you busy.
Thanks for the help,
Dave576
rem6459
6 Posts
0
May 11th, 2009 18:00
Dave576
170 Posts
0
May 12th, 2009 00:00
Has anybody that managed to get this vista 64bit DVD sent to them been charged for it?
Finially got them to agree to send it to me but when I checked the Order Status there was a $10.99 charge.
It's not much to pay for the DVD, just wondering if everyone is getting this charge.
Thanks for replies
Davet50
14.4K Posts
0
May 12th, 2009 04:00
I have seen that charge before but it never is a real charge. It is just an accounting thing. Happend to me when they replaced my Disc Drive once.
Dave576
170 Posts
0
May 12th, 2009 05:00
OK
Thanks for the info.
Dave
xlight63
2 Posts
0
May 14th, 2009 22:00
Hi,
I also have the same problem. However when I tried to contact the people they say I am supposed to, I can not type anything or select the email even though I have already log in my account. I have a XPS 630i running Vista Ultimate 32 bit now and I hope I can switch to 64 bit system. Anybody know how to help me please kindly contact me at <ADMIN NOTE: Email removed per privacy policy>
thank you so much
Chao
waldenjrs
1 Message
0
May 19th, 2009 15:00
@Jesse L,
I have a similar question. I just purchased a laptop Vostro 1520 laptop today with a Genuine Windows Vista Ultimate BONUS with XP Pro downgrade option (both 32-bit). Is there any way to get the 64-bit versions for both instead of the 32-bit versions?
DELL-Jesse L
Moderator
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16.7K Posts
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May 20th, 2009 07:00
waldenjrs,
Thank you for using the Dell Community Forum.
I can only send out the vista 64 bit OS.
Dave576
170 Posts
0
May 22nd, 2009 21:00
DELL-Jesse L,
Have received my Vista 64-bit disk.
Thank you for the help getting the Vista 64-bit DVD, and thanks to others on this thread who's info helped also.
egartin
1 Message
0
May 27th, 2009 23:00
Hi Jesse,
I would like to upgrade from 32 bit to 64 bit Vista.
Reason: upgrade to make use of full memory
Thanks.
Eric Gartin
jawjackinfool
3 Posts
0
May 28th, 2009 00:00
I would like to get my hands on 64bit Vista as well. Is this still happening? I have a M1730 running 4gb ram and a XPS 720 Desktop as well.