I just spent the last two hours talking to Dell Customer Service, Dell Sales, Dell Technical Support and even Dell Financial Services. I have no idea why I was transferred to Dell Financial Services but it appeared like nobody at Dell has the slightest clue what DSN ID 158098 was. In fact, I was told by the people who tried to help me that they had no way of looing it up with their system. Basically, I have better access to their policy than they do themselves lol.
Per my understanding, this policy clearly stipulates that customers can upgrade or downgrade to a similar version of Vista but the people I talk to were pretty convinced that I was trying to write new Dell policy here. I'm based in the US so I was hoping that I was going to have a little more luck with this but I don't even know where to start looking for help. I mean, the people I talked to didn't even know where to transfer me to judging by how many different specialists I ended up talking to. Anyway, I'm keeping hope alive and praying that one of the resident Dell Desktop Liasons takes pity on me and decides to help me. I haven't yet received my system (it shipped yesterday) so thankfully I still have some time.
I may give Dell another call when I have another hour or two to burn but I'm pretty exhausted right now and I thnk I may need a little more time before I take another crack at it. If any of you community members have any helpul tips, it would be much appreciated. Thanks and happy new year.
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You must contact Technical Support. They can send out the disc to you.
* Your Dell warranty must be current to get the Vista 64bit disc
* Some 32bit software and peripherals may not run in a 64bit environment
* Dell does not guarantee that there will be 64bit Vista drivers for all PC models
* Contact Technical Support
* Tell them to open DSN Document ID 158098 (Operating System Changes and Operating System Swaps - Dell Global Policy) and scroll down to the Policy section that discusses going from 32bit to 64bit. This is a Dell worldwide policy
* Part Numbers they will need when dispatching to you -
N174H Vista Home Premium 64 SP1
J234H Vista Ultimate 64 SP1A
JN198 Vista Business 64
* If Dell Technical Support refuses, your only recourse is to escalate this through the Unresolved Issues form and explain that DSN 158098 is a Dell Global Policy and that the technician should have setup the order
Thank you for using the Dell Community Forum.
I apologize for all the transferring that happened when you called in, You can get the 64-bit Vista OS. I will Private Message you with information.
hi, I'm trying to the same thing on my two systems; which both came with vista home perm.
and I would like to move to a 64bit version instead of the 32bit..
1 - on Inspiron 1420 laptop
2- on XPS 630i
any advice would be great
Hey Almalehm. I think the person you need to contact is Chris_M. You'll need to privde him with the following:
Service tag number:
Hope that helps.
Hello - I have the exact same issue like one of the user reported in this post. I bought my laptop 2 weeks ago and it is running 32 bit Vista Home Premium. I would like to upgrade or do a clean install to 64 bit version to make use of all the RAM I have bought along with this laptop . So I called Dell support and requested CD for 64 bit vista home premium but they refused and sending me the 32 bit only. The support engineer said you can only get what you have already installed on your laptop. Can you help with this, if you need service tag# etc please advise and I can provide.
Thanks very much.
His username on the forums is Chris_M. You should be able to look him up. You can send him a private message.
Hey - His name is DELL-Chris M and here is his profile link: http://en.community.dell.com/members/DELL_2D00_Chris-M/default.aspx.
you can also find him at http://getsatisfaction.com/people/dell_chris_m
I did PM to him for the same issue and hoping to have the 64 bit DVD shipped, will update post if got any reply.
I have an XPS M1710 with Vista Home Premium 32. I would like to also install the 64 bit OS. How can I get the disc? Thanks