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Re: Vista 32-bit to 64-bit upgrade....DSN ID 158098

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OK

Thanks for the info.

Dave

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Inspiron 530s, Intel Core2 E7200, 6 GB DDR2 800MHz, 500GB SATA II 7200RPM, 22" Widescreen LCD w/2 MP Webcam,Radeon HD4650, Windows 7 Ultimate 64bit,  eSATA port 

Studio Laptop 1737, Intel Core2 Duo T6400 800MHz , 4GB DDR2 memory 800MHz, Intel X25-V 40GB SSD, 320GB SATA II,17" WXGA w/2.0-megl webcam, Facial recognition, Windows 7 Ultimate 64bit, Vista Premium 64-bit,  eSATA port,  9-cell battery 
External HDD: A.C.Ryan w/500GB Seagate Barracuda SATA II 7200RPM w/eSATA, WD My Book 500GB 7200RPM w/USB
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xlight63
1 Copper

Re: Vista 32-bit to 64-bit upgrade....DSN ID 158098

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Hi,

I also have the same problem. However when I tried to contact the people they say I am supposed to, I can not type anything or select the email even though I have already log in my account. I have a XPS 630i running Vista Ultimate 32 bit now and I hope I can switch to 64 bit system. Anybody know how to help me please kindly contact me at <ADMIN NOTE: Email removed per privacy policy>

 

thank you so much

Chao

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waldenjrs
1 Copper

Re: Vista 32-bit to 64-bit upgrade....DSN ID 158098

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@Jesse L,

I have a similar question.  I just purchased a laptop Vostro 1520 laptop today with a Genuine Windows Vista Ultimate BONUS with XP Pro downgrade option (both 32-bit).  Is there any way to get the 64-bit versions for both instead of the 32-bit versions?

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Moderator
Moderator

Re: Vista 32-bit to 64-bit upgrade....DSN ID 158098

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waldenjrs,

Thank you for using the Dell Community Forum.

I can only send out the vista 64 bit OS.


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8 Krypton

Re: Vista 32-bit to 64-bit upgrade....DSN ID 158098

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DELL-Jesse L,

Have received my Vista 64-bit disk.

Thank you for the help getting the Vista 64-bit DVD, and thanks to others on this thread who's info helped also.

 

_______________________________

Inspiron 530s, Intel Core2 E7200, 6 GB DDR2 800MHz, 500GB SATA II 7200RPM, 22" Widescreen LCD w/2 MP Webcam,Radeon HD4650, Windows 7 Ultimate 64bit,  eSATA port 

Studio Laptop 1737, Intel Core2 Duo T6400 800MHz , 4GB DDR2 memory 800MHz, Intel X25-V 40GB SSD, 320GB SATA II,17" WXGA w/2.0-megl webcam, Facial recognition, Windows 7 Ultimate 64bit, Vista Premium 64-bit,  eSATA port,  9-cell battery 
External HDD: A.C.Ryan w/500GB Seagate Barracuda SATA II 7200RPM w/eSATA, WD My Book 500GB 7200RPM w/USB
Custom Rig, i5-750, Gigabyte UD4P, Intel X25M 120GB SSD, 8GB Corsair Venegance CL8, XFX HD 5770, Corsair HX 650 PSU, 1TB and 500GB HDDs. Win7 Ultimate 64bit.
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egartin
1 Copper

Re: Vista 32-bit to 64-bit upgrade....DSN ID 158098

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Hi Jesse,

I would like to upgrade from 32 bit to 64 bit Vista.

Reason: upgrade to make use of full memory

Thanks.
Eric Gartin

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jawjackinfool
1 Copper

Re: Vista 32-bit to 64-bit upgrade....DSN ID 158098

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I would like to get my hands on 64bit Vista as well.  Is this still happening?  I have a M1730 running 4gb ram and a XPS 720 Desktop as well. 

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Moderator
Moderator

Re: Vista 32-bit to 64-bit upgrade....DSN ID 158098

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All,

You must contact Technical Support. They can send out the disc to you.
* Your Dell warranty must be current to get the Vista 64bit disc
* Some 32bit software and peripherals may not run in a 64bit environment
* Dell does not guarantee that there will be 64bit Vista drivers for all PC models

* Contact Technical Support
* Tell them to open DSN Document ID 158098 (Operating System Changes and Operating System Swaps - Dell Global Policy) and scroll down to the Policy section that discusses going from 32bit to 64bit. This is a Dell worldwide policy
* Part Numbers they will need when dispatching to you -
N174H Vista Home Premium 64 SP1
J234H Vista Ultimate 64 SP1A
JN198 Vista Business 64
* If Dell Technical Support refuses, your only recourse is to escalate this through the Unresolved Issues form and explain that DSN 158098 is a Dell Global Policy and that the technician should have setup the order



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