Vista OCX files

I am using Vista Business on a brand new Dell. I am trying to install a program (alamode)for work. Error Message when I try to run the program "Component RichTX32.ocx OR one of its dependencies not correctly registered:a file is missing or invalid"  Is this a system error? The senior tech support at alamode told me this is definitely a problem with permissions from windows and is probably related to the Vista installation. He tried resetting and rerunning the configuration for the program. I agree with him. I do not believe this is a software issue. It is my system. I tried re-registering Windows to no avail. Any suggestions? The program installs correctly (I have tre-done several times) However, will not correctly run due to thes ocx files. Please help!!!!! Another error message showed something to do with dll files.