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Barton68
1 Copper

Windows 7 & Microsoft Office Professional 2010, Invalid Key!!!!

Hi,

 

I recently purchased a refurbished L502X i7 laptop, so I also bought a copy of Microsoft Office Professional 2010 Pro. Ran set-up from the DVD and entered the Product Key and all went according to plan... Started up Excel and confronted with the Activation Wizard. Selected to Register via Internet and came back with, "This product cannot be activated because the product key is not valid".

I also used the Start Menu Option of "Microsoft Office 2010" utility, "This is not a valid Office Product Key".

The software was purchased from a Microsoft registered seller...

 

Any help gratefully received,

Barton.

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15 Replies
7- Thorium

Re: Windows 7 & Microsoft Office Professional 2010, Invalid Key!!!!

First, verify that you have the Product Key identified correctly.  For example it's easy to misinterpret the Letter "O" with the Number "0" or the Letter "I" and Number "1".   If you are certain you have the correct Product Key you can contact Microsoft to try and get it activated (I had to do that with a legal copy of Windows 7 after I replaced the motherboard with an exact same board).   Nothing we can do to help you wth the activation.  It's not a PC or Windows problem, it appears to be strictly MS Office.



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with ASUS ROG Z170, i7 6700K CPU

Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.1 Recordng Studio Software.

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Cays
1 Copper

Re: Windows 7 & Microsoft Office Professional 2010, Invalid Key!!!!

A further possible reason for your problem could be a wrong program version.

E.g., it is very easy to mistake a full Office version by an update version.

Dell System Vostro 3450, Intel Core i5 2410M 2,3 GHz, 4 GB DDR3 SDRAM 1333 MHz
Windows 7 Pro 64 Bit SP1, Office 2010, G-Data IS 2012, Spamihilator 0.9.9.58

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Barton68
1 Copper

Re: Windows 7 & Microsoft Office Professional 2010, Invalid Key!!!!

Thanks, but it did state "Full Version".

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Barton68
1 Copper

Re: Windows 7 & Microsoft Office Professional 2010, Invalid Key!!!!

@Fireberd, I tried numerous attempts, but product key had no ambiguous alphanumerics...

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Barton68
1 Copper

Re: Windows 7 & Microsoft Office Professional 2010, Invalid Key!!!!

But does the L502X come with MS Office 2010 pre-installed? Is this affecting Office activation. I'm an I.T. pro with 20 years experience, and something plying up. I even used the activation by phone, and that failed...

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Cays
1 Copper

Re: Windows 7 & Microsoft Office Professional 2010, Invalid Key!!!!

(Barton, sorry for suggesting a matter of course.)

Dell System Vostro 3450, Intel Core i5 2410M 2,3 GHz, 4 GB DDR3 SDRAM 1333 MHz
Windows 7 Pro 64 Bit SP1, Office 2010, G-Data IS 2012, Spamihilator 0.9.9.58

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Barton68
1 Copper

Re: Windows 7 & Microsoft Office Professional 2010, Invalid Key!!!!

@Cays, you could be right, but it was purchased as a full version, but again where would it say, or would it even install a full version?

Guessing games lol

Thanks again for your posts,

Barton

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Barton68
1 Copper

Re: Windows 7 & Microsoft Office Professional 2010, Invalid Key!!!!

Just had a Dell Downloads notice, and selected to register:

smartsource.dell.com/.../RegisterSystem.aspx

This test just hangs, and never returns?

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Cays
1 Copper

Re: Windows 7 & Microsoft Office Professional 2010, Invalid Key!!!!

It seems you have only the setup program and no description or package. Else you could read it there.

I guess that the Dell preinstalled version is only a trial version.

Anyway, what I would do is uninstall completely all Office 2010 components. Then I would try to install in from scratch with the bought program version.

Dell System Vostro 3450, Intel Core i5 2410M 2,3 GHz, 4 GB DDR3 SDRAM 1333 MHz
Windows 7 Pro 64 Bit SP1, Office 2010, G-Data IS 2012, Spamihilator 0.9.9.58

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