Windows 7 Update won't Install

Hi, can anyone help. I'm trying to upgrade from Windows Vista 64 bit Home Premium to Windows 7  64 bit Home premium.

When I try to install, I am told that I need to uninstall Kaspersky Anti Virus first. My computer is only 2 months old. I have never dowloaded this software in any form. I have searched the computer and can't find it anywhere. I have been to Kaspersky's web site and downloaded their removal tool. I ran it............. and that could not find anything either.

Any suggestions. I'm not very technical so I would appreciate simple instructions if you have any.  

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3 Replies
5 Rhenium

Re: Windows 7 Update won't Install

Welcome to the forums



Strange one that?

Do you have to install the upgrade from the desktop - i.e. can't you boot from the upgrade disc?  You'll need you Vista serial handy.

The only other thing I can think of just now, is booting into Safe Mode, and trying the install again?

From experience, I've found that:   “Beauty is in the eye of the beer-holder”!!


XPS M1730:

Smoke Grey Magnesium Alloy Chassis - with White LED Backlights
17" UltraSharp WUXGA Widescreen TFT (1920 x 1200) with TrueLife
Intel Core 2 Duo Processor T9300 @ 2.50GHz (800 MHz FSB, 4MB L2 cache)
4GB (2x 2GB) Patriot Signature PC2-5400 @ 667MHz
DUAL 512MB Nvidia 8800M GTX cards in SLi + 128MB Ageia PhysX
640GB SATA II (2x 320GB WD Scorpio Black 7200rpm)
8x Super-Multi DVD±RW
Creative X-Fi Notebook (ExpressCard) + Creative GigaWorks T40 Series II
Integrated 2MP Webcam
Dell Wireless 355 Bluetooth 2.0 Module
Intel Next-Gen Wireless-N Mini-Card
TV Tuner and Dell Travel Remote Control
4-in-1 Flash Card Reader (SSD/MMC/MS Pro/xD)

230W AC Adapter / 9-cell Lithium-Ion Battery

Windows 7 Home Premium (64bit)

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Re: Windows 7 Update won't Install


Thank you for contacting the Dell Community Forums.  Do you have Norton or Symantec Antivirus installed by any chance?  I found this forum thread, which refers to a person who was having the same problem, and solved it by using the Norton Removal Tool to get rid of Norton Antivirus.  If you have Norton or Symantec AV installed, you may want to give that a try.  Please post here if you're still having problems.

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Re: Windows 7 Update won't Install

Thanks for the replies. I found out why.......... I think!!!!!!

I use Virgin Broadband. Their Anti Virus software is PC Guard. 

They have just updated their software. It is now using the Kaspersky platform and engine. Not quite sure what that means but I think that must be the reason.

As yet, PC Guard will not work with Windows 7 and there will not  be suitable software until Feb 2010, so I will stick to vista until then. 

When I know the software is ok, I will try uninstalling PC Guard to see if that will then allow me to Update to Windows 7. Then I will install the windows 7 version of PC Guard.

Probably won't go as smoothly as it sounds......... nothing ever does with computers.



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