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Last reply by 01-11-2010 Unsolved
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Windows 7 Upgrade Order Here's Some Answers (Update 10/29/09)

First, if you have not already read other post, Dell is now shipping Windows 7.

If you haven't received an e-mail about your order, then welcome to the club.  However, you can check the status of your order by going to https://win7.dell.com/Default.aspx  , then Log In & click on "Order Status", if you registered but did not confirmed your order you will need to do that first.

If you have status on your order & a tracking #, but clicking on the tracking # gives you a page that says "404 - File or Directory not found" , then copy your tracking # & paste it in the appropriate box at: http://www.ups-mi.net/packageID/default.aspx 

You should also note that just because you have a ship date, that does not mean that your update package will ship that day.  Some people are finding that they are getting their orders sooner than the Ship Date on their order status.

UPDATE 10/292009

If you have a USPS Delivery Confirmation Number on the UPS-MI site, you can copy it & go to www.usps.com & paste it in the Track & Confirm box & track your package in the USPS system.

 

If you are wondering what you get with your package, see joelkirzner's post here, he pretty good description of what he got & how his installation went.

Replies (47)
2 Bronze
2 Bronze
1389

Just a note for everyone - regardless of whether you have an actual package tracking number or not, it worked for me to submit my order number (the "W07..." part) to the UPS-MI site. It came up with all of the correct information and everything. However, I also got an email a couple of hours later with a tracking number. So all that to say, maybe it was already in the system but the email was just slow in coming my way. Somebody else will have to try it. At any rate, it sure was nice to finally be able to see something/anything confirming that my order had indeed shipped (before receiving the email that is).

2 Bronze
2 Bronze
1389

whitekenny:  HANG IN THERE!!!!

My situation is nearly the same as yours, except I had not even been able to log in to ORDER my upgrade - was fully registered some time back.  I finally was able to log in about 1/2 hr ago - after finally getting a message to use the forgotten password link, which has been dead for a week.   It did work this time & sent me a new password, which worked, & I have now ordered the upgrade.  Now I can join all the rest of you who have reach this (minor) intermediate goal!

A note for anyone still trying to log in:   The new message sending me to the 'forgotten password' link also stated that ' too many (no number given) failed login attempts wil lock your account'   This info was never given before, so either something has started working, or they have changed the messages.

Good luck to all.

I won't 'sign' this post, since the last time I used my normal nickname (short for RICHARD), my post was removed & I was threatened with banishment!!!!!!!!

I hate automatic censors!!!!!

2 Bronze
2 Bronze
1389

If anyone else reading this thread is in the UK and like me is a) extremely angry b) wondering what is going on...then I thought I would post the same info which I put on another thread.

Have just got off the phone from Dell Customer Service, where I was told that we would have to wait at least another week before we can expect to receive an email informing us of when our upgrades are going to ship.

Why?  This is what I really want to know....if I go to the Dell online store I can pay full-price for the software and it ships within 24 hours.  So let me get this straight, if I go to the Dell online store and pay full price I can have the software but if you paid £900+ for a new laptop and another £15 for your "free" upgrade then you're going to have to wait....sounds fair!!!!!!!!!!

 

2 Bronze
2 Bronze
1389

Just a note for everyone - regardless of whether you have an actual package tracking number or not, it worked for me to submit my order number (the "W07..." part) to the UPS-MI site. It came up with all of the correct information and everything. However, I also got an email a couple of hours later with a tracking number. So all that to say, maybe it was already in the system but the email was just slow in coming my way. Somebody else will have to try it. At any rate, it sure was nice to finally be able to see something/anything confirming that my order had indeed shipped (before receiving the email that is).

Nothing for me, and my estimated ship date is today.

2 Bronze
2 Bronze
1389

thanks for the update rich! i just tried to login again and got a new 'invalid password' error, this time telling me that i'm locked out and to click forgot password.  i clicked forgot password link and it actually worked this time.  i was able to reset my password and log in, but according to the site my order hasn't shipped yet, status just says 'ordered' and the est. ship date isn't until 11/15!  at least they fixed the site. took them long enough!

2 Jasper
2 Jasper
1389

my status was showing allright at dell win7 site, even had a shipment date and the status first was "in process" then "ordered", now I click to check my order status and the it no longer displays info, just "an error has occured".

how about that? anyone could share some light on this?

thanks !!

2 Bronze
2 Bronze
1389

First, if you have not already read other post, Dell is now shipping Windows 7.

Could have fooled me. No sign of my copy yet. Signed up in October, first estimated shipment date was 3rd November, now 23rd December. Some hope!

 

2 Bronze
2 Bronze
1389

[quote user="tinwarble"]

First, if you have not already read other post, Dell is now shipping Windows 7.

Could have fooled me. No sign of my copy yet. Signed up in October, first estimated shipment date was 3rd November, now 23rd December. Some hope!

 

[/quote]

And now my status says 'On hold'. This is shocking  behaviour in the UK Dell. Maybe you treat your people in the US like this, but in the UK we have high standards of customer service- and this is unacceptable.

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