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Rob_J_F
1 Nickel

Windows 7 "not genuine Windows" but it REALLY is!

Inspiron 1545 supplied with Windows 7 Home Premium and still running it, fully up to date.

Only significant change, HDD swapped for larger drive a few weeks ago. I used Clonezilla to clone the drive as a whole then resized the system partition and no problems were flagged up at the time.

A couple of days ago I started seeing a window entitled Windows Activation Technologies and saying "This computer is not running genuine Windows". There's an error code: 0x8004fe21

I see some people have solved this problem by reinstalling the Intel Rapid Storage Technology Driver but the Intel site directs me to Dell. This particular driver doesn't seem to be available from Dell, or maybe it's not appropriate to this machine. Microsoft support also directed me to Dell. I've searched the forums but haven't found anything that applies to this particular scenario. Help please???

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9 Replies
Philip_Yip
6 Indium

RE: Windows 7 "not genuine Windows" but it REALLY is!

You can reset your Dell OEM SLP activation mechanism from factory settings/reinstallation DVD without complete reinstallation by using the ABR program with Dell files as instructed here:

http://dellwindowsreinstallationguide.com/a-clean-install-of-windows/microsoft-product-activation/th...

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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Rob_J_F
1 Nickel

RE: Windows 7 "not genuine Windows" but it REALLY is!

Thanks Philip but before I go through that I'd like to check whether it will fix this particular situation, because in "View basic information about your computer" it says "Windows is activated".

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Rob_J_F
1 Nickel

RE: Windows 7 "not genuine Windows" but it REALLY is!

I followed natakuc4's procedure up to the point where it said (roughly) "this system appears to already be activated, you might have to key in the product key after the next reboot" and being worried that something might go wrong I then cancelled it. If anyone can assure me that there's a good chance of this fixing my problem and little chance of it making things worse I will give it a try. Thanks for the help but I hope you understand why I'm cautious.

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Philip_Yip
6 Indium

RE: Windows 7 "not genuine Windows" but it REALLY is!

As mentioned it will restore the Dell factory activation. In some cases you seem to be activated and in others not hence the ABR program picks up the previous SLP key entered (which will be the same one in my guide). This should clear the current activation entirely and reset it using the mechanism of the factory settings. In the off-chance something goes wrong you can restore your image. This has solved similar issues to your own with Dell OEM installs.
Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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Rob_J_F
1 Nickel

RE: Windows 7 "not genuine Windows" but it REALLY is!

OK, I've done it now and rebooted and everything seems OK but that message came up unpredictably so I won't know if it's fixed for a while. I'll report back either way.

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Rob_J_F
1 Nickel

RE: Windows 7 "not genuine Windows" but it REALLY is!

That didn't do it I'm afraid. Just got the same message coming up again. Any other suggestions?

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RE: Windows 7 "not genuine Windows" but it REALLY is!

Kindly run MGA tool from the following link:

http://download.microsoft.com/download/9/F/3/9F3DED28-A521-4352-B8A4-20368D0CC1AA/MGADiag.exe

Then paste the complete result here.

Additionally, you can download and run the update from the below link and then try activating Windows:

http://support.microsoft.com/kb/971033/en-us

Balaji Kundalam

              

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Rob_J_F
1 Nickel

RE: Windows 7 "not genuine Windows" but it REALLY is!

Thanks but the problem is now solved (at least Windows updates are being downloaded) due to help received in the MS Answers forum (a valid link to the Intel Rapid Storage driver, all the previous ones I'd seen were broken and the Intel site suggests using OEM drivers).

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lopezjo
1 Copper

RE: Windows 7 "not genuine Windows" but it REALLY is!

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {292BE37B-36F5-4EFD-9467-4252728157E7}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150722-0600
TTS Error: T:20150812154232015-
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{292BE37B-36F5-4EFD-9467-4252728157E7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-2091341010-483517635-4008128557</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 5520</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="7"/><Date>20130513000000.000000+000</Date></BIOS><HWID>3F223D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

Spsys.log Content: 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

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7601.0000-2252015
Installation ID: 006710315186498221412905983022481620469464262280073795
Processor Certificate URL: go.microsoft.com/fwlink
Machine Certificate URL: go.microsoft.com/fwlink
Use License URL: go.microsoft.com/fwlink
Product Key Certificate URL: go.microsoft.com/fwlink
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 9/28/2015 9:04:54 PM

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000001EFF0
Event Time Stamp: 9:22:2015 11:05
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\sppwinob.dll
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Tampered File: %systemroot%\system32\drivers\spsys.sys


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEAonZwidT5lGwcL8YRxmI+V0ARFsO8aC5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   DELL    CL09  
  FACP   DELL    CL09  
  DBGP   DELL    CL09  
  HPET   DELL    CL09  
  BOOT   DELL    CL09  
  MCFG   DELL    CL09  
  SLIC   DELL    CL09  
  UEFI   DELL    CL09  
  ASF!   DELL    CL09  
  SLIC   DELL    CL09  
  SSDT   COMPAL  CRV ORB
  ASPT   DELL    CL09  
  FPDT   DELL    CL09  
  SSDT   COMPAL  CRV ORB
  SSDT   COMPAL  CRV ORB

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