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evsy
Bronze

Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

HI

I'm trying to re-install Windows 8 as it is not working properly, but did not make a copy of the  Dell software image when I bought my Dell XPS 8500. I can not now make a copy of the software image.

When I use Dell Backup and Recovery, it says "it can not detect the recovery partition on this computer it may be missing or corrupt. To recover your computer to the original factory state and restore the recovery partition please use your system recovery discs"

In the past I would have just re-installed the OS from the provided discs and I'm not sure what to do next. At the moment the OS is not working correctly.

Help!

Thanks
Paul

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18 Replies
Ansh Gulati
Bronze

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

Dell made a software called "Dell Backup and Recovery" to help it's users to backup or recover the Operating System, Factory Installed Drivers and Applications and Personal User Data like Music, Videos, Photos and documents etc. To do so, Dell creates a Hard Partition called Recovery which contains an image of the Operating System, Drivers and Factory installed 3rd party applications like Mcafee Anti Virus which are all together known as Factory Image. Dell recommends it's consumer to backup this Recovery Partition in USB Flash Drive or Multiple DVD's as soon as they Fire the PC for the first time. Now, as you mentioned that you're recovery partition is corrupt, and you don't have the Recovery Media Disc's, none of your data could be recovered. If you PC is covered under warranty, you can call Dell Technical Support and request for the Windows 8 Media Kit & License Key and can simply do a full Operating System Reinstallation. If your PC isn't covered under warranty, you might need to Purchase the Retails Version of Windows 8 Media Kit with License Key for a $100. Remember that you can't use any other Dell Windows 8 Media Kit that didn't not came with your Dell PC as each Dell Windows 8 Media Kit has a Unique System Specific License Key for Windows 8 which is Injected into the System Bios and can't be retrieved by the User.

Next Time if you purchase a new Dell PC, Always remember to make the Recovery Media using Dell Backup and Recovery Software to protect your PC from such issues in future. 

Report Unresolved Customer Service Issues here: 

Dell - Unresolved Customer Service Issues

I do not work for Dell. I too am a Dell user. 

The forum is primarily user to user, with Dell employees moderating.

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theflash1932
Diamond

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

"In the past I would have just re-installed the OS from the provided discs and I'm not sure what to do next."

That is what you will need to do here.  If you don't have an installation DVD, you can contact Dell and order one.

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Prius2004
Silver

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

$100 for a "Windows 8 Media Kit & License Key"? If the machine is not covered under warranty, wouldn't the OP be better off buying a retail version of Windows 8.1 and doing a full install? The retail version of Windows 8.1 is just about the same price as what Dell is apparently charging for Windows 8 and you would wind up with the most recent Windows OS (8.1) without the Dell bloatware. 

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Philip_Yip
Diamond

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

$100 for a "Windows 8 Media Kit & License Key"? If the machine is not covered under warranty, wouldn't the OP be better off buying a retail version of Windows 8.1 and doing a full install? The retail version of Windows 8.1 is just about the same price as what Dell is apparently charging for Windows 8 and you would wind up with the most recent Windows OS (8.1) without the Dell bloatware. 

There has been mass confusion with installation media. Microsoft have made the situation extremely complex whereas they should make installation and setup as easy as possible including downloading media which includes the 8.1 service pack.

Windows 8.1 media rejects a Windows 8.0 license key.

Moreover there is no direct download link for Windows 8.1 with a Windows 8.0 retail product key. There is a convoluted workaround using a badly thought out downloader/setup from Microsoft but no direct link. Finally there is no direct download link to media which can be used for installation/repai on an OEM install.

However there have been reports that installation of retail media with a generic product key and then change key to the OEM key (found by RW Everything) activates fine. A complex procedure because Microsoft messed up both the media in terms of both product key and online distribution. 

Anusha here has reported success:

http://www.eightforums.com/installation-setup/31385-how-do-i-install-windows-8-1-my-dell-latitude-10...

In addition here are instructions for RW-Everything:

http://forums.tweakarena.com/showthread.php?t=226

I have no Windows 8/8.1 OEM system so haven't managed to reproduce these findings.


On the other hand all XPS 8500s should still have some warranty as the model is less than a year old.

If you reside in the US fill out this form:

http://lt.dell.com/lt/lt.aspx?CID=266887&LID=4921161&DGC=SM&DGSeg=DHS&RED=301&DURL=https://www.dell....

If you reside outside the US phone Dell Technical Support.

It is still unclear why Dell do not offer the online media request form globally as it can be more convenient than calling technical support.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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trex48
Copper

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

Hello,

Does the DVD installation disk that Dell sends out have a product key?

Thanks

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theflash1932
Diamond

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

No, but the Dell DVD can read the Product Key from the BIOS (non-Dell discs cannot and will not activate).

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Prius2004
Silver

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

Thanks for the information and the links. I managed to recover the OEM keys for my machines but, as your post implied, they really won't do me a lot of good considering I don't currently have retail media. Thus, in the event I wanted to perform a clean install of 8.1, I'd pretty much be forced to shell out ~$100 for a retail license. Parenthetically, I can't figure out why Dell doesn't ship brand new systems with 8.1, rather than 8, pre-installed. That failure, coupled with the failure on the part of Microsoft, is creating a lot of confusion and angst for customers.

Re the media request from Dell, it appears as if I may also be out of luck on ever getting that fulfilled since I bought my machines through a retail outlet rather than from Dell. At least I haven't had any luck getting the request put through online. It's sort of a moot point in my case, though, because I use a third party imaging product and image my systems regularly and, frankly, would do just about anything to avoid having to restore my systems to the state in which they were shipped from Dell (a big "No thanks" on that one!).

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Not applicable

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

Would like to suggest you to go for a third party tool,Various Windows recovery tools are available into international market to make Windows’ hard drive accessible without losing single property. Hard Drive Data Recovery software is amongst distinct Windows data recovery software applications for instant and accurate recovery of damaged, corrupt, and inaccessible hard drive files. Quick action to revive damaged Windows files makes this tool different from other software applications designed to recover hard drive data. Will suggest you to visit Recover data Tools and download Recover Data For Windows visit :http://www.recoverdatatools.com/Windows-Data-Recovery-Software.html

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Philip_Yip
Diamond

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

Thanks for the information and the links. I managed to recover the OEM keys for my machines but, as your post implied, they really won't do me a lot of good considering I don't currently have retail media. Thus, in the event I wanted to perform a clean install of 8.1, I'd pretty much be forced to shell out ~$100 for a retail license. Parenthetically, I can't figure out why Dell doesn't ship brand new systems with 8.1, rather than 8, pre-installed. That failure, coupled with the failure on the part of Microsoft, is creating a lot of confusion and angst for customers.

I agree, I have mentioned these problems many times, I mentioned that these problems would occur even several months before Windows 8 was released. http://philipyip.wordpress.com/

As Microsoft/Dells policies currently stand you need to look for unofficial sources to get Windows 8.1 media to clean install or buy another license which you don't need. However you can try calling Dell Technical Support to see if they can provide you a better solution.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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