evsy
1 Nickel

Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

HI

I'm trying to re-install Windows 8 as it is not working properly, but did not make a copy of the  Dell software image when I bought my Dell XPS 8500. I can not now make a copy of the software image.

When I use Dell Backup and Recovery, it says "it can not detect the recovery partition on this computer it may be missing or corrupt. To recover your computer to the original factory state and restore the recovery partition please use your system recovery discs"

In the past I would have just re-installed the OS from the provided discs and I'm not sure what to do next. At the moment the OS is not working correctly.

Help!

Thanks
Paul

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Prius2004
2 Iron

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

Would like to suggest you to go for a third party tool,Various Windows recovery tools are available into international market to make Windows’ hard drive accessible without losing single property. 

I appreciate the suggestion, but I already have licenses for data recovery and imaging software. I image my systems religiously. 

In fact, my primary issue here is the fact that Dell does not provide installation media requisite to perform a clean install of Windows 8.1, but merely recovery media which essentially restores the system with the factory-installed OS. 

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Prius2004
2 Iron

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

As Microsoft/Dells policies currently stand you need to look for unofficial sources to get Windows 8.1 media to clean install or buy another license which you don't need. However you can try calling Dell Technical Support to see if they can provide you a better solution.

Thanks for the response, natakuc4. I would contact Dell if I believed there were any chance they would provide the one and only solution I consider acceptable (providing installation media for Windows 8.1 in order to do a clean install of the OS).

I suspect, however, that they would merely provide me with media that would allow me to recover my system to the original state when it was shipped. The best case scenario would be providing installation media for Windows 8 (and if I ever do a clean install, I would not install Win 8 and then do an in-place upgrade to 8.1). 

Since I image my systems on a daily basis, the installation media is really not all that critical in my case (I can always restore a full image). However, it would be nice to have the option, at some point, to do a clean install of Windows 8.1, particularly if I ever decide to replace my HDDs with SSDs.

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Philip_Yip
6 Indium

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

[quote user="natakuc4"]As Microsoft/Dells policies currently stand you need to look for unofficial sources to get Windows 8.1 media to clean install or buy another license which you don't need. However you can try calling Dell Technical Support to see if they can provide you a better solution.

Thanks for the response, natakuc4. I would contact Dell if I believed there were any chance they would provide the one and only solution I consider acceptable (providing installation media for Windows 8.1 in order to do a clean install of the OS).

I suspect, however, that they would merely provide me with media that would allow me to recover my system to the original state when it was shipped. The best case scenario would be providing installation media for Windows 8 (and if I ever do a clean install, I would not install Win 8 and then do an in-place upgrade to 8.1). 

Since I image my systems on a daily basis, the installation media is really not all that critical in my case (I can always restore a full image). However, it would be nice to have the option, at some point, to do a clean install of Windows 8.1, particularly if I ever decide to replace my HDDs with SSDs.

[/quote]

I agree with you. Try to call their technical support and explain your situation. They might have a solution for you. You won't find out unless you try.

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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Highlighted
evsy
1 Nickel

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

Hi
Many thanks for the advice. I contacted Dell and had to buy an OEM recovery USB(£30), but after about 20-30 tries I am still unable to reinstall Windows 8 and now can’t use my PC at all. This is the process I have tried:-

  1. I insert Dell USB and boot from it.
  2. The software then analyses the drive- No errors
  3. Smart repair finds no issues and the Win 8 OS installation begins(creating partitions etc)
  4. System reimage results-“the Dell recovery solution was able to find and fix the issue, remove any connected USB and click restart”. I click restart.
  5. “getting devices ready” completes.
  6. Windows reboots.
  7. Then the message “the computer started unexpectedly or encountered an unexpected error. Windows installation cannot proceed, To install Windows, click ‘OK’ to restart the computer and then restart the installation”
  8. I restarted Windows and the same message appeared.
  9. I re-inserted the Dell recovery USB, rebooted and the installation process begins again (2-6), then scanning and repairing of the drive occurs (I don’t think the scan completes, the PC may just turn off)
  10. Windows reboots and I get this message
    “Your Pc couldn’t start properly, the operating system on your PC failed to start, so it needs to be repaired. Error code 0xc0000001. You’ll need to use the recovery tools on your installation media.”

I have tried this fix http://heresjaken.com/the-computer-restarted-unexpectedly-or-encountered-an-unexpected-error-during-... . The OS does boot up but sticks at the Administrator Welcome page.

I’m not sure what to do now!!. Thanks in advance

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ieee488
6 Gallium

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

try running Dell Diagnostics on the hard drive

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erikk71
1 Nickel

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

Dell only provides windows 8 or 8.1 install dvd I put the usb in and go through windows 8 setup and it ask me for product key code. They then sent me a dvd it does the same thing. I am still fighting with them to get the 19.99 back If i dont get it back I will make 1900 calls to dell out of warranty dept

Its the cost of doing business. Save the postage paid return label

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Philip_Yip
6 Indium

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

Use the Windows 10 Media Creation Tool. It will give you an installation .iso that automatically inputs all Windows 8 OEM, Windows 8.1 OEM and Windows 10 OEM Product Keys selecting the correct Edition of Windows 10 to install alleviating the previous issues due to wrong Edition with Windows 8, Windows 8.1 and the original build of Windows 10. 

More details here:

http://dellwindowsreinstallationguide.com/download-windows-1709/ 

https://www.youtube.com/watch?v=TVoOflxM_Co&list=PL1RkaknDn7v-Ucth4gt0U3BHVSY7oNkWr&t=1s&index=1 

N.B. If the Windows 10 Media Creation Tool asks for a Product Key then there is a fault with the motherboard (it has lost its MSDM table).

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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erikk71
1 Nickel

RE: Windows 8 Recovery with no OEM DVD or USB drive or recovery partition

Dont  buy recovery discs for the dell xps 8500 they dont work what they sent me was windows 8 install disc now im asked to enter product key code

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