Nissi1
3 Zinc

Windows Explorer crashes excessively

Hello,

I posted a couple of months back that IE7 and Windows Explorer were constantly crashing.  These events first began with the installation of IE8.  I have since uninstalled IE8, reset everything in IE7 and enabled only those items which are absolutely necessary.  This took care of IE7.  However, I continue to experience problems with Windows Explorer.

When Windows Explorer crashes, icons in the system tray also disappears.  According to Event Viewer each instance is the fault of  ntdl.dll.

Explorer.EXE
6.0.6001.18164
4907e242
ntdll.dll
6.0.6001.18000
4791a7a6
c000071c
00089825
8b0
01c9eae779134fbd

I have attempted a restore to pre IE8, unfortunately I deleted all restore points older than a month.  I can access Window Explorer for a very short time after I  boot up the computer.  However, after that period, it begins to crash again until I close and boot up the computer again.

I Googled for information and found this problem appear to occur with only computers with AMD processors, which I have.  However, I could not find a solution to this problem.  Also I have not installed SP2 for fear it may cause this problem to worsen.

Any assistance will be greatly appreciated.

Thank you.

Nissi1

Vista, SP1

0 Kudos
2 Replies
Dave576
2 Iron

Re: Windows Explorer crashes excessively

Nissi1,

I have an Intel processor and my Windows explorer was crashing on a daily basis, no loss of icons.

After installation of SP2 no more crashes of explorer.

Might be worth trying.

Dave

_______________________________

Inspiron 530s, Intel Core2 E7200, 6 GB DDR2 800MHz, 500GB SATA II 7200RPM, 22" Widescreen LCD w/2 MP Webcam,Radeon HD4650, Windows 7 Ultimate 64bit,  eSATA port 

Studio Laptop 1737, Intel Core2 Duo T6400 800MHz , 4GB DDR2 memory 800MHz, Intel X25-V 40GB SSD, 320GB SATA II,17" WXGA w/2.0-megl webcam, Facial recognition, Windows 7 Ultimate 64bit, Vista Premium 64-bit,  eSATA port,  9-cell battery 
External HDD: A.C.Ryan w/500GB Seagate Barracuda SATA II 7200RPM w/eSATA, WD My Book 500GB 7200RPM w/USB
Custom Rig, i5-750, Gigabyte UD4P, Intel X25M 120GB SSD, 8GB Corsair Venegance CL8, XFX HD 5770, Corsair HX 650 PSU, 1TB and 500GB HDDs. Win7 Ultimate 64bit.
0 Kudos
Nissi1
3 Zinc

Re: Windows Explorer crashes excessively

Hello Dave,

Installing SP2 may be worth a try.  I will try it on a day when I have the time to install and uninstall it through the Restore process, in the event it causes further problems.  Lately I have become somewhat apprehensive when it comes to installing updates.

Thank you for your reply and suggestion.

Nissi1

0 Kudos