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croweec
Bronze

Windows XP OS Install CD Replacement

I would like to re-install the Dell OEM Windows XP Operating System; but, am unable to find the original disk.  Contacting Dell XPS support indicates that they cannot ship me the CD because my warranty expired.  Anyone have any ideas on how I might be able to obtain the OS image that I paid for along time ago without purchasing a new one?

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4 Replies
RobinBredin
Diamond

Re: Windows XP OS Install CD Replacement

You are allowed to have 1 free copy, that does not include the copy they sent you. If you live in the US, then you can use this online form HERE.

      

If my answer Was helpful?  Please let me know by clicking on the 'Did this answer your question' and clicking on the Yes button.  Thanks.


 

 

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croweec
Bronze

Re: Windows XP OS Install CD Replacement

I did use that form originally.  Subsequently, I got a reply back indicating that I could not receive a copy because my warranty expired.  I have never requested a copy before.

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Alexandra_P
Diamond

Re: Windows XP OS Install CD Replacement

Problem is twofold - the Dell disk replacement policy changes faster than us users on the forum can keep up, plus XP disks are getting scarcer by the minute.  It used to be the replacement policy covered anyone, but it's changed a lot in the last year or so.

If you can't get one from Dell, start scrounging.    Your license to use XP belongs to your machine, not a particular disk.  If you know anyone who has a Dell XP disk of the exact same type (Home, Pro, Media Center),  it should work fine.   Although both Dell and MS frown on it, you can also sometimes find Dell OEM XP disks for sale online - just be careful.

Alternatively, if your PC was built after late 2004,  you may have the original PC Restore intact.   Instructions below -  but basically, hold CTRL-F11 at the boot screen, then release when the blank screen with the blue "Dell.com" bar comes up.

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=181316

 


'Tis a poor carpenter that blames his tools.

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Re: Windows XP OS Install CD Replacement

Problem is twofold - the Dell disk replacement policy changes faster than us users on the forum can keep up, plus XP disks are getting scarcer by the minute.  It used to be the replacement policy covered anyone, but it's changed a lot in the last year or so.

If you can't get one from Dell, start scrounging.    Your license to use XP belongs to your machine, not a particular disk.  If you know anyone who has a Dell XP disk of the exact same type (Home, Pro, Media Center),  it should work fine.   Although both Dell and MS frown on it, you can also sometimes find Dell OEM XP disks for sale online - just be careful.

Alternatively, if your PC was built after late 2004,  you may have the original PC Restore intact.   Instructions below -  but basically, hold CTRL-F11 at the boot screen, then release when the blank screen with the blue "Dell.com" bar comes up.

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=181316

 


It helps me out of the problem, Many thanks to your description!
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