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rsh2009
1 Nickel

Windows XP won't restart when external drive is connected

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I have a Dell Inspiron 530 desktop with Windows XP SP3. I also have a Fantom external USB 250 GB drive connected to my machine. Sometime last year (maybe after one of the updates or software installs), I noticed that if I try restarting my computer with the external USB drive connected, it won't restart. It just hangs with the message "Windows is starting ..." and nothing happens. If I shut down windows & turn off my external hard disk, then it restarts fine. This was not a problem when I bought the computer and connected the drive. It worked fine for almost 6 months till suddenly I started facing this problem of XP not restarting with the drive connected.

Any idea what could be wrong?

Thanks

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PudgyOne
6 Indium

Re: Windows XP won't restart when external drive is connected

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rsh2009,

 

If I'm correct, Windows is trying to look at the USB drive to boot. I had a similar problem with the sons iPod connected. Restart your computer and press F1 and enter the bios. Look for boot sequence and change the order. Move the USB to the bottom of the list.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

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3 Replies
PudgyOne
6 Indium

Re: Windows XP won't restart when external drive is connected

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rsh2009,

 

If I'm correct, Windows is trying to look at the USB drive to boot. I had a similar problem with the sons iPod connected. Restart your computer and press F1 and enter the bios. Look for boot sequence and change the order. Move the USB to the bottom of the list.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

rsh2009
1 Nickel

Re: Windows XP won't restart when external drive is connected

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That was it. Great !  Thanks a lot. Did not realize I should take a look at the boot sequence. I remember that I had to update my bios and that must have messed up the sequence. That explains why it used to work before and did not work later.

Thanks again. How do I set the status of this thread to "Solved"?

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PudgyOne
6 Indium

Re: Windows XP won't restart when external drive is connected

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rsh2009,

 

Thanks for posting back. Could you mark the verify answer(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

 

Thanks,

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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