This morning my Dimension 5150 failed to start. I have XP home edition. The XP start screen comes up and reverts to a blank screen with the mouse pointer only on it.
I have tried safe mode, this comes up with the safe mode text in each corner with a blank screen. I have tried F2 and F12 options on start up. Also tried F8 and booting from the Dell OS disk that came with computer. All of these options end with a blank screen. Diagnostics find nothing wrong.
In desparation I have tried CTRL-F11 and this also did not work - just the blank screen. The OS disk does when I go into restore give the C:\windows prompt -- however I do not know what commands I should use here. When I exit I get the blank screen again.
Any suggestions would be helpful --
If you have a separate video card, "reseat" the card and see if that helps. Reseat - with the PC powered off, open the case and remove the video card, then reinstall it making sure it's fully and correctly seated.
If the video card reseat does not help, boot using the Windows XP CD and then select the "Repair" option. If that completes OK it should restore everything.
Dell forum member since 2002
Dell Inspiron 15 - 5577 Laptop
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Thanks, I had tried reseating the existing card -- I don't have a spare one. Also had run diagnostics check and all OK. Screen is good. I tried the Repair option you suggest with no luck either. All ends in a blank screen.