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barbara2351
1 Copper

Windows freeze after hibernation Dell Inspiron 660

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Every few days my computer freezes up when I wake it from hibernation.  Device Manager says Intel Graphics card driver is up to date.  Windows updates current.

Any suggestions?

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Re: Windows freeze after hibernation Dell Inspiron 660

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Hi barbara2351,

You may run the hardware diagnostics to check the hardware functionality.

  • Shut down and restart the computer.
  • Press the F12 key immediately when the Dell logo appears. The Boot Device list appears.
  • Select Diagnostics and press the Enter key.

If there are no issues found, update the system BIOS.

The link is http://dell.to/1cT735B.

Note: Before updating BIOS please ensure that:
*No external devices (flash drives, printers, external hard drives) should be connected.
*All other programs should be closed and documents saved

Please share the operating system.

Keep me posted with the results. I will be glad to assist you further.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

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6 Replies

Re: Windows freeze after hibernation Dell Inspiron 660

Jump to solution

Hi barbara2351,

You may run the hardware diagnostics to check the hardware functionality.

  • Shut down and restart the computer.
  • Press the F12 key immediately when the Dell logo appears. The Boot Device list appears.
  • Select Diagnostics and press the Enter key.

If there are no issues found, update the system BIOS.

The link is http://dell.to/1cT735B.

Note: Before updating BIOS please ensure that:
*No external devices (flash drives, printers, external hard drives) should be connected.
*All other programs should be closed and documents saved

Please share the operating system.

Keep me posted with the results. I will be glad to assist you further.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

View solution in original post

barbara2351
1 Copper

Re: Windows freeze after hibernation Dell Inspiron 660

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Thank you for you quick answer.  I ran the hardware diagnostic and all systems were fine.  I updated the bios.  It went from A 5 to A 10 I believe.  I will let you know if the problem occurs again.

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Re: Windows freeze after hibernation Dell Inspiron 660

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Hi barbara2351,

Thank you for your response.

Keep me posted with the results and if you need any further assistance.

I will be glad to assist you.

Thanks & Regards
Kuldeep M
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.

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Gaudet2016
1 Copper

RE: Windows freeze after hibernation Dell Inspiron 660

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I have the same problem.  Have tried everything incl virus scans, updates, running boot diagnostic and flashing BIOS.  Nothing works so far.  

Any suggestions gratefully received.  

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Gaudet2016
1 Copper

RE: Windows freeze after hibernation Dell Inspiron 660

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Grateful fr any help - I have the same problem.

Driving me nuts  

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Philip_Yip
6 Indium

RE: Windows freeze after hibernation Dell Inspiron 660

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Try installing the latest Intel Management Engine Interface, the version Windows 10 gets from Windows Update has some issues causing a black screen when coming out of sleep. You want to go to the ME_SW_MSI folder and then to the production subfolder. You then want to launch the .exe

https://downloadcenter.intel.com/search?keyword=intel+management+engine 

 

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
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