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Windows freeze after hibernation Dell Inspiron 660
Every few days my computer freezes up when I wake it from hibernation. Device Manager says Intel Graphics card driver is up to date. Windows updates current.
Any suggestions?
Dell-Kuldeep M
621 Posts
1
August 16th, 2013 13:00
Hi barbara2351,
You may run the hardware diagnostics to check the hardware functionality.
If there are no issues found, update the system BIOS.
The link is http://dell.to/1cT735B.
Note: Before updating BIOS please ensure that:
*No external devices (flash drives, printers, external hard drives) should be connected.
*All other programs should be closed and documents saved
Please share the operating system.
Keep me posted with the results. I will be glad to assist you further.
barbara2351
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August 16th, 2013 23:00
Thank you for you quick answer. I ran the hardware diagnostic and all systems were fine. I updated the bios. It went from A 5 to A 10 I believe. I will let you know if the problem occurs again.
Dell-Kuldeep M
621 Posts
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August 19th, 2013 11:00
Hi barbara2351,
Thank you for your response.
Keep me posted with the results and if you need any further assistance.
I will be glad to assist you.
Gaudet2016
2 Posts
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September 19th, 2016 16:00
Grateful fr any help - I have the same problem.
Driving me nuts
Gaudet2016
2 Posts
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September 19th, 2016 16:00
I have the same problem. Have tried everything incl virus scans, updates, running boot diagnostic and flashing BIOS. Nothing works so far.
Any suggestions gratefully received.
Philip_Yip
7 Technologist
7 Technologist
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16K Posts
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September 19th, 2016 23:00
Try installing the latest Intel Management Engine Interface, the version Windows 10 gets from Windows Update has some issues causing a black screen when coming out of sleep. You want to go to the ME_SW_MSI folder and then to the production subfolder. You then want to launch the .exe
https://downloadcenter.intel.com/search?keyword=intel+management+engine