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Yellow Question Marks - Ethernet Controller & USB Controller
I have a dimension 4550 o/s Windows XP Professional 2002. I have never used the computer on the Internet but notice that there are yellow question marks next to the Ethernet Controller and USB Controller. I now need to use the computer on the internet and obviously need these to work. From researching on this website I have re-installed the Chipset Driver and it popped up "found new hardware" for both. However, then when going into the "found new hardware wizard" it asks to install the software. I have tried inserting the resource CD which came with the pc but doesn't find the required software. Also, I cant get onto the internet to find the required software. Any ideas please????
Philip_Yip
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November 18th, 2013 09:00
Firstly be aware that Windows XP reaches End of Life in April 2014 for more information see XP Service Pack 3 and Office 2003 End of Life April 2014. Continued use of Windows XP should be avoided.
Assuming you are wanting to connect the Windows XP to the internet you should at least install XP Service Pack 3: http://www.microsoft.com/en-us/download/details.aspx?id=24
It is also recommended to install Microsoft Security Essentials: http://windows.microsoft.com/en-gb/windows/security-essentials-all-versions and its latest definition to minimise the risk of having an unpatched Windows XP installation: http://support.microsoft.com/kb/971606 (32 Bit)
You will need to install Dell System Software: http://ftp.dell.com/utility/Dell_System-Software_A06_R288017.exe
Intel Chipset Device Software: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775
For the Network Controller and Video Device provide the hardware IDs as there are variants in this model. See Windows Reinstallation Guide/A Clean Install of Windows XP Step 12: http://philipyip.wordpress.com/dell-community-forums/
As mentioned above the drivers should be downloaded to a USB flash drive using another PC.
Philip_Yip
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November 25th, 2013 12:00
See Windows Reinstallation Guide/A Clean Install of Windows XP Step 12: http://philipyip.wordpress.com/dell-community-forums/
There are steps here which will tell you how to locate the hardware IDs.
ieee488
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November 18th, 2013 06:00
You are on the internet now aren't you to be able to post this question?
Ever heard of USB flash drives?
gail-2010
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November 25th, 2013 06:00
Thank you so much for your reply. I am just going through the steps now - hopefully it works!
Regarding the Network Controller and Video Device where do I find the hardware IDs?
gail-2010
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November 26th, 2013 03:00
Thank you again... :)
The Hardware IDs under Ethernet Controller are:
PCI\VEN_8086&DEV_1039&SUBSYS_01421028&REV_81
PCI\VEN_8086&DEV_1039&SUBSYS_01421028
PCI\VEN_8086&DEV_1039&CC_020000
PCI\VEN_8086&DEV_1039&CC_0200
The USB Controller seems to have disappeared altogether from the devices list. This was there before underneath the Ethernet controller also with a yellow question mark. But I notice that I do have a Universal Serial Bus Controllers in the list. Whenever I try to use the USB it finds the hardware but cannot install it as it is asking for the required software
Philip_Yip
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November 26th, 2013 09:00
For the network controller it is Intel Pro 10/100 so install the following driver: http://ftp.dell.com/network/R52043.EXE
gail-2010
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December 2nd, 2013 05:00
I massive thank you for all of your help with this - the pc now works on the internet!
I really don't know what I would have done if you hadn't replied.
Thank you again :emotion-2: