rudibduddy
2 Iron

boot failure with page fault error help

I think I may have some bad memory.  I checked the cmos setup and it had only one memory chip listed so I opened up and removed the battery and memory cards then reinstalled them.  On boot I entered cmos F2 and memory showed 2 256 cards so I went to maintence and set factory defaults and reset the time then exited and saved.  Windows XP started it's boot but 3/4 the way through I got a blue halt screen giving a page fault error and showing a memory location and a shut down.
I swapped memory slots but got a freeze at the dell logo screen.  I swapped it back and computer again froze on boot.
 
At this point I don't know what to do to further trouble shoot.  Any help will be appreciated
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10 Replies
mombodog
6 Thallium

Re: boot failure with page fault error help

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rudibduddy
2 Iron

Re: boot failure with page fault error help

Thanks for your help.  I have a Dell Diminsion 8400 and it has a utility partition so I will try booting to that and run diagnostics.  The computer has 2 512 DDR2 SRaM   Can I remove one and see if that resolves the problem?  If so I would just order a couple of 1 GB memory chips. 
Thanks again
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mombodog
6 Thallium

Re: boot failure with page fault error help

Run the extended tests when given the choice.
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rudibduddy
2 Iron

Re: boot failure with page fault error help

Thanks again for your help.  I ran the memory test and it failed on MATS and on March A
The failure on MATS was 2F00:0119   where it read 0004000h and expected 00000000h at channel B Dim 0.  The same code appeared for lots more addresses.  The MARCH A error code was at 97% as 2f00:0419 and gave one of the same addresses on channel B Dim 0.  The slot stress  tested as OK
 
Which chip is Channel B Dim 0?   When I look at the manual I see slots 1,2,3,4 where 1 and 2 have white tabs and 3 and 4 have black tabs.  Can I remove the chip in slot 2 and see what happens?
 
Do I just need to buy some new memory?  Do I need to do any more testing?
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mombodog
6 Thallium

Re: boot failure with page fault error help

If you have the budget, I would buy a fresh pair of memory modules.
 
Yes you can remove one module and re-run the memory test, to find the bad one.
 
 
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rudibduddy
2 Iron

Re: boot failure with page fault error help

Thank u for the link  I see the 2 Gig is about half of what Dell has to offer.  I can use the extra money to buy a small air conditioner for my little office Smiley Very Happy   I do see chips for the Dimension 8400 series and the 8400 media?????   I don't know what this means.  Is there any problem with using chips that are not Dell?  like something omitted?
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mombodog
6 Thallium

Re: boot failure with page fault error help

"Is there any problem with using chips that are not Dell"
 
That is why I posted the crucial link, they guarantee compatibility with your system.
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rudibduddy
2 Iron

Re: boot failure with page fault error help

Thanks again.  I just ordered 2g
John
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smallac
1 Copper

Re: boot failure with page fault error help

I think the probability of resulting error or other problems is higher if we choose to use chips that are not Dell.

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