Please share the exact system model and the operating system.
When exactly do you get the screen for the password?
Is it the system password, hard drive password or the BIOS password?
Keep me posted with the information. I will be glad to assist you further.
Thanks & Regards Kuldeep M #iworkfordell To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA; India. For helpful Dell Support Videos, you may click Here.