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Troubleshooting for Dell Software
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218352
August 20th, 2013 00:00
dell inspiron 14 3421
how to access recovery option in windows 8?
Hold SHIFT + F8 is not working when start up.
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DELL-Senthil S
2.5K Posts
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August 20th, 2013 01:00
Hi billyjoelada,
I am sorry for the inconvience; please follow the steps to acess the advance option in windows 8.please Follow the stepe below.
Swipe from the right to open the charms bar or If you have a keyboard, use WIN+I
Tap or click on Settings.
Tap or click on Change PC settings at the bottom of the charms bar.
Choose General from the vertical list of options on the left of the PC settings window.
Locate advanced startup, all the way at the bottom of the list of options on your right.Tap or click on Restart now.
billyjoelada
3 Posts
0
August 20th, 2013 21:00
I'm sorry wrong question.
My windows 8 was corrupted with an error 0xc0000001. exactly what happen to this --en.community.dell.com/.../20376711.aspx
however for some reasons i can't access 'Recovery', i tried doing hold SHIFT + F8 key to load RECOVERY at the system logo screen and nothings happen.
DELL-Senthil S
2.5K Posts
0
August 21st, 2013 00:00
Hi billyjoelada,
Try running the hardware diagnostics by tapping the F12 key on a few times during startup until you see the ‘One Time Boot Menu’ appear.
At the one time boot menu, press the down arrow key to highlight ‘Diagnostics’, and then press Enter to begin the hardware diagnostics.
If the test fails, please make a note of any error codes listed. You can also refer to the link below.
http://dell.to/OUGnqT
Also send me the system service tag or express service code through a private chat, so that I can help you further.
Click on my username select start conversation and send me the details.
Let us know about the progress.
nezar.gatata
1 Message
1
November 24th, 2015 12:00
Hi, I have dell inspiron 3421. service Tag: Service tag removed per privacy policy>
My windows stopped working, and I cannot login to my windows, a blue screen appears and says: "your pc ran into a problem and needs to restart, we are just collecting some errors info" and keeps in loop and restart.
I want to do a restore factory rest, I have an image recovery partition, but I didn't have to make the recovery, I tried a lot of things... I pressed F8 once the Dell logo appears at first but nothing happened, I tried to power on with shift bottom simultaneously then keep pressing on shift, but nothing happened.
I went to Bios setup, I found "File Browser Add boot partition", all the partitions appears when i press on it but I don't know what to do or it is the right place to solve the issue.
please give the steps in order to make the recovery partition work and run recovery to my windows 8.
Thank you,
Nezar