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help...can't open a jpeg in paint shop
i should preface this with the fact that i am clueless and terrified when it comes to computers. i tried to save a jpeg a friend sent me (so that i could upload it for my online profile...TMI?) anyway, it automatically saves the picture in "my pictures" as a paint shop photo album file. when i look in "my picutures, i don't see a small version image (like all those pics of magnificent flowers and landscape that the automatically put in there for you) but instead a white page with yellow and black lines and boxes on it. i recognize the title of the picture and click on it. a box comes up telling me that it cannot open the file. strangely enough, when i send the image as an attachment to an email, it can open it while looking at that email. i want to be able to do the most basic editing...specifically crop the picture before i upload it to match.com! my dating future depends on it. any help would be greatly appreciated.
thanks!
leo
Denny Denham
18.8K Posts
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March 4th, 2005 19:00
Paint Shop can open a normal .jpeg file. It sounds like the file you received is corrupted or mislabeled. To work around the problem since you can open the file if you send it as an attachment in email send it to yourself. When it opens, right-click it and select "Save picture as..." from the context menu. Save it with a new name and the extension of your choice and you should then be able to manipulate it without difficulty.
leogirl
3 Posts
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March 4th, 2005 20:00
denny,
i spoke too. soon, when i tried what you suggested (sending the picture back to myself), it didn't work...though "something" was attached in the email, i couldn't really look at the picture like i thought i would be able to. i decided to try saving it to photo shop again anyway and it saved it as an html document?
so, do you think the pictures they are sending aren't really jpegs? what do you mean by corrupted? i don't understand why i can look at picture someone sends, but am not able to save it to my computer.
is there something else i am doing wrong?
beneteau
463 Posts
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March 9th, 2005 16:00
Open your Paint Shop program, click on: File, scroll down to "Preferences", click on "file format associations".
When that window opens, scroll down the list and make sure there are check marks in the boxes in front of JPEG.
I, usually, set my Paint Shop to recognize ALL.
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pijai
35 Posts
0
March 9th, 2005 22:00
if you can open that e-mail and re-save the image / file :
try opening that same e-mail which contained the picture that you downloaded / saved to your computer, and re-save that image . . . this time making sure you save it in suitable format. to do this, when you save the file . . . windows operating system will open an interface, where you name the file . . . and, directly below that, windows also offers you a drop-down menu. you will notice, this drop-down menu allows you to save the image / file in different formats.
example : if the interface allows you to save it in jpeg format, you will notice a *.jpg extension at the end of the file-name. if this *.jpg extension is not at the end of the file-name . . . type it in manually. same goes for any other type of file. what you do not want to do is save the file without an extension. before you hit the SAVE button . . . make sure that extension is visible.
really, there's a myriad of things you can do . . . in attempting to open that image / file.
opt 1.) open up the windows paint program (programs / accessories). go up to file / open. in the interface that appears in front of you, at the bottom (files of type) you will notice a drop-down menu, choose "all files" . . . not all "picture" files. now, in the upper portion of that same interface . . . navigate to where that image / file is located. click that image / file . . . choose OPEN. now . . . re-save that image / file . . . making sure you place the appropriate extension at the end of the file-name.
opt 2.) locate the image / file you wish to open and right-click on the file with your mouse . . . choose "send to wordpad". once the file is open, you will notice all sorts of binary code. the very top line should have the native type of image visible (BMP / JFIF / JPEG / GIF / PNG / TIFF / etc.). once you ascertain which kind of image / file it is . . . close wordpad (do not save) and "rename" the image / file with the appropriate extension at the end of the file-name.
opt 3.) simply re-name the image / file . . . making sure the extension is intact . . . so that windows operating system will know how to open the file. to do this, locate the image / file in windows explorer . . . and see if the extension at the end of the file-name is in view. also, look at other files in the same folder . . . are those extensions in view ?
a.) if some extensions are in view and others are not in view . . . this probably means the file you saved is missing the appropriate extension; and all you have to do is simply rename the file . . . using the appropriate extension.
b.) if no extensions are visible on any of the files . . . this means that the windows operating system has hidden the extensions . . . so that crucial files cannot be tampered with. in order to view these file extensions, go down to windows start_menu . . . start / settings / control_panel / folder_options / view_tab / "hide extensions for known file types" . . . and un-check the "hide extensions" portion. click APPLY or OK and close that interface. take note . . . once you have ascertained that your image / file is named appropriately and that everything is fine . . . it's a good idea to go back and "hide extensions" . . . so crucial files cannot be tampered with.
opt 4.) similar to the second option illustrated above . . . right-click the image / file with your mouse . . . choosing "open with" and then decide on a compatible imaging program to open the image / file with. that same interface which appears might have an option at the bottom "always choose this program to open this type of file" . . . make sure that option is un-checked.
opt 5.) try opening the file with any or all of the programs available on your system.
a.) an image that has no compression will be of the best quality . . . but this will lead to files that can be very large in terms of file-size (not image-size).
b.) an image with maximum compression will offer lowest quality . . . resuting in files that are very small in terms of file-size (not image-size).
in comparison . . . an image / file with no compression, file-size of about 500kb . . . if compressed into jpeg format (*.jpg) using the maximum allowable factor . . . the file-size could be as low as 7 - 10kb.
the actual dimensions of the image itself have to do with cropping and resolution . . . but that's a whole 'nother ball game.
same goes when you choose to actually "edit" images . . . always save / archive the original . . . so it cannot be over-written by a "bad edit". :-)
when you send the image / file to your friend . . . make sure that type of image is supported at both ends . . . and inform your friend what type of image it is. this is common courtesy.
Message Edited by pijai on 03-09-2005 06:38 PM
Message Edited by pijai on 03-09-2005 06:39 PM
leogirl
3 Posts
0
March 13th, 2005 16:00
thanks SO MUCH for all your help you guys! i ended up doing a combination of things...i finally figured it out at like 4:30 this morning.
i was able to save jpegs to my yahoo!photo album and send them to other people who were able to save them to their own computers without a problem. i knew it had something to do with a default setting i couldn't seem to change or this paint shop thing!
i think i had the free starter versions of the paint shop software. what i noticed is that every photo i saved to my computer defaulted to being saved as a paint shop photo album image. great, but i could do nothing with it...i was unable to open paint shop without purchasing more software (which i did not want to do) and i couldn't even open and look at the images that saved to my paint shop photo album. they all defaulted to being saved as either bitmaps or *art or something similar. paintshop pro and paintshop photo album had to go.
once i got rid of the paintshop, i was able to save pictures from my yahoo!photo albums to my computer in "my pictures". they saved as standard jpegs and i was able to look at and open ithem without a problem. i did notice that if i tried to save an image that someone forwarded to my yahoo mailbox DIRECTLY to my computer, i had a problem opening and looking at it (even though it said it saved as a jpeg?!)
however, saving any pictures that are sent to my yahoo mailbox to my yahoo!photo album first and THEN to my computer seems to work. that seems fine. i am able to do some very basic editing in yahoo!photos (cropping is all i would have used paint shop for). that is all my little brain can take at this point. i'm happy to say that i have uploaded my pictures and joined both match.com and yahoo!personals. i've gotten lots of great responses and should hopefully be getting some dates soon. crisis averted :) thanks!!!
Message Edited by leogirl on 03-13-2005 12:08 PM
Message Edited by leogirl on 03-13-2005 12:09 PM