Hello, we see you are looking for assistance. Click our DELL-Cares username, on the right click, "Send this user a private message". Provide to us the private Dell PC Service Tag. If you need assistance finding your Service Tag, click here.
#IWork4Dell Find your Service Tag If still under warranty, click the "Get help now" icon on the right to start a live chat session. To send us a private message, click our DELL-Cares username. Our Forum profile page will then appear. On the right, click "Send this user a private message".
Resolution Optimize your computer using SupportAssist. Restart the computer. Run a hardware diagnostic test. Scan your computer for malware. Restore the computer using Windows System Restore. Restore the computer to factory default settings.