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July 16th, 2012 11:00

oem win 7 software

Hi my stepsons xps 502 laptop is 10 months old but he has needed to have the hard drive formatted .  It did not come with any disks and no recovery disks were created.

How can we re-install the oem software ? we still have the key on the bottom of the laptop  ... to get it running on a temp nature he has installed unbuntu but does not like it. 

thanks all help appriciated

9 Legend

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30.3K Posts

July 16th, 2012 11:00

richardaldred,

 

If the hard drive was not replaced, it's possible to Restoring Your Computer´s Software to the Factory Settings

 

If you live in the United States, Request Backup Disks USA if in another Country, contact Dell tech Support in your Country.

 

 

Rick

7 Technologist

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16K Posts

July 17th, 2012 14:00

Alternatively as you have the product key use retail media and phone activation.

Follow my guide A Clean Install of Windows for full instructions and download links.

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