"Blue screen of death" when shutting down Windows XP

 

I recently installed the Sim 3.  Initially, the computer would crash on occasion while playing the Sims.  After deleting some of the saved games, the computer no longer crashes and Windows seems to run fine (other than a "buffer overflow" on occasion which my McAfee warns me of).  However,  when I shut down my computer it gives me the ol' "blue screen of death" telling me that Windows has been stopped to protect my computer from damage.  The error message says to check for adequate disk space...which is certainly not an issue. It then gives me the bit about changing BIOS configurations and also says that if a driver is mentioned in the STOP message then I should disable the driver or update it.  The STOP message is as follows:  0X0000008E.    I also got an error message when restarting the computer once...I ran an error report and it said that the video card/driver was probably the cause.   There are no applicable updates on the Microsoft page for the video driver.

 

Thanks,

Shane

p.s. I have some system info below...the processor speed, RAM, and video card are all adequate according to the Sims 3 requirements (2 GHZ, 1 MB RAM, ATI RADEON X300 video card).

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System Information

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Time of this report: 6/7/2009, 09:05:40

Machine name: SNYDERS

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Dell DXP051

BIOS: Phoenix ROM BIOS PLUS Version 1.10 A03

Processor: Intel(R) Pentium(R) D CPU 3.20GHz (2 CPUs)

Memory: 1022MB RAM

Page File: 431MB used, 2026MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.5512 32bit Unicode

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DxDiag Notes

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DirectX Files Tab: No problems found.

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name: RADEON X300 SE 128MB HyperMemory

Manufacturer: ATI Technologies Inc.

Chip type: RADEON X300 SE (0x5B60)

DAC type: Internal DAC(400MHz)

Device Key: Enum\PCI\VEN_1002&DEV_5B60&SUBSYS_06021002&REV_00

Display Memory: 128.0 MB

Current Mode: 1024 x 768 (32 bit) (60Hz)

Monitor: Plug and Play Monitor

Monitor Max Res: 1600,1200

Driver Name: ati2dvag.dll

Driver Version: 6.14.0010.6561 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 8/4/2005 02:10:38, 205312 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: n/a

VDD: n/a

Mini VDD: ati2mtag.sys

Mini VDD Date: 8/4/2005 02:10:18, 1273344 bytes

Device Identifier: {D7B71EE2-1820-11CF-136A-0826A1C2CB35}

Vendor ID: 0x1002

Device ID: 0x5B60

SubSys ID: 0x06021002

Revision ID: 0x0000

Revision ID: 0x0000

Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A ModeWMV9_B ModeWMV9_A

but I suspect it is related to the video card or driver since I got an error report while in Windows which mentioned the video card.  Help!

P.S.  Here is the dxdiag with all my system's info...